Virtual Assistant - Part Time(UK Research & Development, WFH)

ConnectOS; United Kingdom; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading R&D company is seeking a Technical Support Specialist to provide email-based support in a biotech context. You will troubleshoot issues, maintain documentation, and support customer relations using HubSpot and QuickBooks. This part-time role requires excellent communication skills and technical expertise in software systems. Join a dynamic team committed to innovation in skin bioengineering.

Benefits

Great workplace environment

Opportunity to work in a leading R&D firm

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong technical understanding of software systems, databases, and cloud platforms.
• Ability to manage time effectively within a part-time schedule.

Responsibilities

• Provide prompt and professional email-based technical support.
• Troubleshoot software, system, and access issues.
• Maintain documentation of support tickets and resolution steps.

Skills

Technical support experience

Software systems understanding

Excellent written communication

CRM systems experience

QuickBooks experience

Education

Background in life sciences or biotechnology

Tools

HubSpot

WordPress

Job description

Salary: P300 per hour
Schedule: 12:00 AM - 4:00 AM PHT

What are we looking for?

Skills Required:

• Proven experience in a technical support or helpdesk role, ideally within a scientific or research environment.
• Strong technical understanding of software systems, databases, and cloud platforms.
• Excellent written communication skills with the ability to explain technical concepts clearly.
• Experience with CRM systems, e.g., HubSpot.
• Experience with account software, particularly QuickBooks.
• Ability to work independently and manage time effectively within a part-time schedule.

Preferred Skills:

• Background or education in life sciences, biotechnology, or related fields.
• Basic scripting and troubleshooting skills for website upkeep, e.g., WordPress.
• Understanding of regulatory and data integrity standards in biotech (e.g., GxP, HIPAA, GDPR).

What will you do?

• Provide prompt and professional email-based technical support to end-users, including researchers, lab staff, and collaborators.
• Troubleshoot software, system, and access issues related to biotech research tools and platforms.
• Escalate complex technical problems to appropriate internal teams when necessary.
• Maintain detailed documentation of support tickets and resolution steps in the support system.
• Collaborate with management to ensure optimal support outcomes.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Ensure compliance with data privacy and security protocols relevant to the biotech sector.
• Issue quotations, purchase orders, and invoices using QuickBooks.
• Maintain HubSpot CRM customer relations, follow up on leads, execute email campaigns, and update the company's social media platforms.

Join ConnectOS now!

ConnectOS is certified as a Great Place to Work and is a top-rated employer in the Philippines.

Our client is a leading R&D company dedicated to revolutionizing skin bioengineering through groundbreaking instrument development. Established in October 2000 as a spin-out from London South Bank University (LSBU), they are at the forefront of innovation.

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Equal Employment Opportunity

Employment decisions at ConnectOS are made without regard to age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or marital status. We ensure full confidentiality of the data processed.