Victim Centre Administrative Officer (Ashford)

Essex & Kent Police; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional police service is seeking a Receptionist for a full-time position at the Victims Centre in Ashford. The role involves delivering reception and administrative support in a dynamic environment focused on helping victims of crime. Ideally suited for candidates with a strong customer care focus and good communication skills, the role requires GCSE A-C in English and Mathematics or equivalent. Additional support options are available for candidates requiring assistance during the process.

Qualifications

• Experience managing competing workstreams in a busy environment.
• Basic understanding of policing and criminal justice system.
• Willingness to learn and empathetic approach required.

Responsibilities

• Deliver reception and administrative functions at the Victims Centre.
• Provide ad hoc administrative support to the Commissioning Team.
• Be the first point of contact for clients accessing the centre.

Skills

Customer care focus

Empathetic approach

Good communication skills

Organizational skills

Keyboard skills

Experience in problem solving

Education

GCSE A-C level in English and Mathematics

Tools

Word

Excel

Email

Job description

Location of Role: Ashford

Advert Closing Date: 16/12/2025

Starting Salary: £25,809.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Fixed Term

Working Pattern: Mon-Fri

Weekend/Evening Working: No

The Police and Crime Commissioner (PCC) for Kent is seeking an experienced Receptionist to deliver reception and supporting administrative functions at the Victims Centre, Compass House Ashford. This role will also provide ad hoc administrative support to the Commissioning Team in the Office of the Police & Crime Commissioner.

Compass House is a hub for victim services in Kent and provides an office base for services that support victims of crime, it also has support rooms for support provision. The Commissioning Team are responsible for Compass House and oversee crucial services aimed at reducing crime, supporting community safety and helping victims and witnesses across the County.

This is a fantastic opportunity for someone who wishes to deliver a first‑class service as a receptionist, in a dynamic environment that helps individuals impacted by crime.

This is a 12‑month fixed term contract based at Compass House, Ashford. Part‑time and job‑share options may be considered for the right candidate/s.

A customer care focus, with an empathetic approach is essential as you will be the first point of contact for those accessing the centre, which includes victims of crime. You must have experience of managing competing workstreams, be confident in problem solving and be able to prioritise appropriate action.

A good standard of education to GCSE A‑C level (or equivalent) including English and Mathematics or experience to this standard are essential.

The post holder will ideally have a basic understand of policing and criminal justice system plus the delivery of victim support services. A willingness to learn and an empathetic approach are essential.

The post holder must possess good communication and organisational skills and be able to take control of a wide variety of emotive situations and deal with people in a sensitive and discreet manner.

The post holder should have good keyboard skills, be familiar with using a computer and experience of using Word, Excel, and E‑Mail.

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.

For the full job description please click here.

Your application for this role will be shortlisted on the content you provide within the reason for application question, within the application form itself. CVs, covering letters or attachments are not included in the shortlist.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.