Vice President - Product Manager

Boston Consulting Group; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global consulting firm is seeking a Smart Building Experience & Operations Manager in Westminster, UK. This role involves overseeing operations at the headquarters, ensuring data integrity and occupant experience while managing various digital systems. Candidates should possess 5-10 years in smart buildings, familiarity with BMS and IoT, and strong communication skills. This position offers a chance to shape sustainable building strategies and engage with clients through innovative solutions.

Benefits

Sustainability initiatives

Professional development

Flexible work arrangements

Qualifications

• 5–10 years of experience in smart buildings or digital building operations.
• Strong familiarity with BMS, IWMS, IoT systems.
• Proven experience in FM operations and vendor coordination.

Responsibilities

• Oversee smart building ecosystem at headquarters.
• Provide data insights for energy usage and performance.
• Ensure seamless occupant experience with building technologies.

Skills

Smart building management

Data analytics

Communication skills

Problem-solving

Vendor coordination

Education

Bachelor's degree in Engineering or related field

Tools

Planon IWMS

Building Management Systems (BMS)

Digital Twin technology

FDD/CBM tools

Power BI

Job description

Smart Building Experience & Operations Manager

Day‑to‑day smart building operations at 150 Holborn, the global headquarters of Sidara and one of the most advanced intelligent buildings in the UK. This individual will be responsible for operational excellence, data integrity, occupant experience, and technology stewardship across the building's integrated digital ecosystem, covering BMS, IoT, IWMS, Digital Twin (ParaOS), energy analytics, workplace experience platforms, and Schneider Electric's independent data layer.

In addition to operating and showcasing 150 Holborn as a flagship model of an intelligent, sustainable, data‑driven workplace, the role will include supporting smart building consulting and establishing the managed services line of business – to be offered to Clients on top of PARA OS deployments or as a data‑driven FM service.

Key Responsibilities

• Smart Building Operations & Digital Systems Management
  • Serve as the primary owner of the smart building ecosystem at 150 Holborn.
  • Oversee performance, updates, cyber posture, and connectivity of all digital sub‑systems, including Schneider Electric Independent Data Layer, EcoStruxure BMS, PME, and Lighting Controls, Planon IWMS (CAFM, space, room booking, agile workplace), ParaOS Digital Twin, Building Advisor (FDD/CBM), Security Expert & CCTV, Freshwave mobile coverage systems, Luminet internet services, AV & meeting room technology.
  • Ensure continuous data integrity, connectivity, and high system uptime.
  • Act as the single point of escalation for digital/FM system issues.
• Building Performance, Data Insights & Optimisation
  • Provide reports or dashboards / visualisations that highlight energy usage, occupancy, space utilisation, comfort, and system performance.
  • Use the Digital Twin, BMS, FDD platforms, and IWMS data to identify operational inefficiencies, recommend improvement actions, drive continuous optimisation, and deliver insights to FM, sustainability, and leadership teams in clear, actionable formats.
  • Support compliance and optimisation for UL Spire, NABERS, BREEAM, EPC, SmartScore, WiredScore, and LEED.
• Workplace & Occupant Experience Stewardship
  • Ensure building technologies "feel" seamless, intuitive, and delightful for occupants.
  • Conduct trainings, onboarding sessions, and weekly/monthly tech‑awareness events.
  • Support adoption of workplace apps, visitor systems, smart booking, and wayfinding tools.
  • Act as the human interface between building users and the digital systems behind the scenes.
• FM Governance, Vendor Coordination & Technology Ownership
  • Define and manage digital FM workflows and governance within Planon, ensuring data quality and process adherence.
  • Coordinate with FM partners, Dar operations, Schneider Electric, AV vendors, IT, and workplace teams.
  • Maintain records of upgrades, maintenance, outages, cyber health checks, and compliance documentation.
  • Oversee vendor SLAs, KPIs, and reporting.
• Sustainability & Energy Performance Enablement
  • Identify top 5 energy‑saving opportunities per month and top 5 faults and operational risks per month using Building Advisor, ParaOS, BMS and sensors.
  • Support Dar's Sustainability Council and ESG reporting.
  • Contribute to decarbonisation initiatives and energy optimisation projects.
• Technology Showcase & Client Demonstrations
  • Represent 150 Holborn as a smart building showcase for clients, partners, stakeholders, and visitors.
  • Conduct guided walkthroughs, demos, and technology presentations.
  • Maintain the building as a living lab for smart building innovation.
  • Support proof‑of‑concept trials and pilot technologies.
• Consulting & Managed Services
  • Contribute to smart building consulting engagements across the UK, Europe, and MENA.
  • Support use‑case definition, building data, analysis, and digital FM strategy development.
  • Assist in preparation of client presentations and reports.
  • Spearhead development of the managed services stream by establishing the framework, methodology, and templates.
  • Liaise with the business development and opportunities team to promote managed services and data‑driven FM services in Dar proposals.

Experience Requirements

• 5–10 years of experience in smart buildings, data‑driven FM, workplace technology, or digital building operations.
• Strong hands‑on familiarity with BMS (any major vendor), IWMS/CAFM (Planon preferred), Digital Twin or building data platforms, IoT systems, networks, and sensors, FDD/CBM tools (Building Advisor, CopperTree, SkySpark, etc.).
• Proven experience in FM operations, vendor coordination, or client‑facing technical roles.
• Demonstrated ability to communicate technical concepts to non‑technical audiences.
• Experience with smart building certifications (UL Spire, SmartScore, WiredScore, NABERS) is a significant advantage.
• Background in consulting, engineering, or digital workplace experience design is preferred.

Key Competencies

• Strong understanding of smart building ecosystems, IoT, BMS, IWMS, and energy systems.
• Ability to manage cross‑disciplinary teams (FM, IT, AV, sustainability, security).
• High proficiency in dashboards, analytics, and data storytelling.
• Familiarity with SFG 20.
• Excellent communication, presentation, and stakeholder engagement skills.
• Service‑oriented mindset with passion for occupant experience.
• Ability to operate in a fast‑paced environment with multiple priorities.
• Creative problem‑solving, innovation mindset, and a "can‑do" approach.
• Comfortable with both hands‑on operational tasks and client‑facing advisory work.

Preferred Certifications

• UL Spire / SmartScore / WiredScore Accredited Professional
• FM‑related certifications (IWFM)
• Certified Energy Manager (CEM) / Certified Energy Auditor (CEA) / Certified Measurement & Verification Professional (CMVP)
• BMS vendor training (Schneider, Siemens, JCI, Honeywell, etc.)
• Energy or sustainability certifications (LEED GA/AP, BREEAM, NABERS)
• Power BI or equivalent analytics tools