Vetting & Onboarding Team Manager-People Services

Serco Limited; Knowsley; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading service provider in the UK is seeking a Vetting and Onboarding Team Manager to oversee compliance and operational needs within HR. The role entails leading a dedicated team, streamlining vetting processes, and ensuring quality in screening checks. Ideal candidates will possess significant experience in vetting systems and strong leadership skills. This position offers competitive pay and a hybrid working environment.

Benefits

25 days annual leave plus bank holidays

Flexible working options

Up to 6% contributory pension scheme

Qualifications

• Strong knowledge of vetting, screening, and onboarding processes.
• Proficiency in systems such as SAP, ServiceNow, and UKSV Portal.
• Skilled communicator with the ability to influence and engage across all levels.

Responsibilities

• Oversee configuration and maintenance of vetting systems.
• Lead, manage, and develop a team of Administrators and Specialists.
• Ensure vetting processes meet legal and operational requirements.
• Act as the primary contact for vetting matters across key stakeholder groups.

Skills

Strong knowledge of vetting processes

Proficient in SAP

Excellent communication skills

Experience in team coaching

Tools

ServiceNow

UKSV Portal

Access Screening

Job description

Overview

Vetting and Onboarding Team Manager

Hybrid - 2/3 days in Kirkby, Merseyside, Liverpool
Full Time, Permanent
£30,000-£34,000 per annum

Here at Serco, we are seeking a proactive and experienced Vetting & Onboarding Team Manager to join our HR team. In this pivotal role, you'll ensure the efficient delivery of all screening and vetting checks within your designated area, supporting the compliance and operational needs of the business.

You'll be at the forefront of continuous improvement, streamlining processes, delivering expert advice, and providing hands-on leadership to our Administrators and Specialists. From overseeing system configurations to supporting new business transitions, this role is ideal for someone with a keen eye for compliance and a passion for developing high-performing teams.

Responsibilities

System Configuration & Maintenance

• Oversee configuration and maintenance of vetting systems (e.g., Access Screening, Health Hub Portal, DocuSign, People First).
• Drive system optimisation to meet service delivery and compliance needs.

Team Leadership & Development

• Lead, manage, and develop a team of Administrators and Specialists.
• Deliver regular 1:1s, coaching, and performance reviews in line with Serco standards.
• Conduct audits and implement service improvement initiatives.

Process & Compliance Management

• Ensure vetting processes meet legal and operational requirements.
• Maintain and update procedural documentation (e.g., checklists, guides, templates).
• Deliver accurate clearance status reports and audit outputs.

Stakeholder Engagement

• Act as the primary contact for vetting matters across key stakeholder groups.
• Build strong relationships with internal and external partners (e.g., MOJ, Home Office, UKSV).

Expertise & Knowledge Management

• Maintain subject matter expertise across vetting platforms and regulations.
• Train others in systems and processes such as SAP, ServiceNow, and UKSV Portal.

Issue Resolution & Continuous Improvement

• Handle and resolve complaints or escalations.
• Recommend and implement improvements to reduce recurrence of issues.

Business Integration & Transition Support

• Lead Right to Work checks and employment screening for TUPE transfers and acquisitions.
• Oversee smooth onboarding of new business contracts into the VOB function

What you will need to do the role

• Strong knowledge of vetting, screening, and onboarding processes.
• Proficiency in systems such as SAP, ServiceNow, UKSV Portal, Access Screening, and Occupational Health platforms.
• Skilled communicator with the ability to influence and engage across all levels.
• Proven experience coaching and developing teams in a compliance-driven environment.
• Understanding of Serco's HR policies and performance frameworks (desirable).
• Some travel may be required to support stakeholders or transition activities.

Why Serco

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.