Veterinary Receptionist

Dovecote Veterinary Hospital (Castle Donington); East Midlands; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice is seeking a Veterinary Receptionist in Castle Donington to manage communication, schedule appointments, and provide emotional support to clients. The ideal candidate should have receptionist experience, strong communication skills, and be able to handle emotional situations gracefully. The role offers competitive benefits, including 5 weeks of annual leave and staff discounts. Join a collaborative team that prioritizes the care of pets and clients alike.

Benefits

5-week annual leave

Staff discounts

Employee Assistance Programme

Qualifications

• Previous experience as a Receptionist is essential; veterinary experience is a plus.
• Ability to handle emotional situations with grace.
• Positive attitude and good teamwork skills.

Responsibilities

• Handle calls and schedule appointments efficiently.
• Greet and register clients warmly.
• Process payments and manage insurance forms.

Skills

Resilience

Strong communication skills

Outstanding customer service

Proficiency in Microsoft Office

Job description

Overview

Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Dovecote Veterinary Hospital.

Role Details

Location: To be based at our Hospital in Castle Donington - 5 Delven Lane, Castle Donington, Derby, DE74 2LJ

Contract: Permanent

Hours: 35 hours per week

Shift Pattern: Monday - Friday with shifts between 08:00 - 19:00 and a share in the Saturday rota

Discover Our Hospital

Get a glimpse of what makes us special: Veterinary Referral Hospital | Dovecote Veterinary Referrals

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• And so much more!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the 'Apply Now' button below.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.