Veterinary Receptionist

Vet Record Careers; Witham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice in Witham is seeking a Veterinary Receptionist who will manage appointments, assist clients, and support the clinical team. The ideal candidate should have strong customer service experience and excellent communication skills, with flexibility to cover shifts across multiple branches. This is a full-time position with various benefits including generous annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Proven customer service experience, veterinary reception experience is a bonus.
• Flexibility to work varied shifts across all branches.
• Excellent attention to detail and organisation skills.

Responsibilities

• Manage busy telephone lines and schedule appointments.
• Handle email correspondence and client queries with care.
• Assist the clinical team with animal handling during consultations.

Skills

Customer service experience

Excellent communication skills

Strong IT proficiency (Excel, Word, Outlook)

Attention to detail

Organised and proactive

Job description

Overview

Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy team and provide gold-standard care to our valued clients and their pets.

About the Role

As a Veterinary Receptionist, you'll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism. Your responsibilities will include:

• Managing busy telephone lines and scheduling appointments.
• Handling email correspondence and client queries with care.
• Processing payments, managing stock, and assisting with account and insurance queries.
• Ensuring the practice remains clean, organised, and well-stocked.
• Providing administrative support and, occasionally, assisting the clinical team with animal handling during consultations (non-clinical tasks).
• Position mainly based at Witham branch but will need to cover all branches, mainly late shifts but will be a mixture.

Join Our Team

At Spring Lodge Veterinary Hospital, we're proud to provide exceptional care for pets and their families across Witham and the surrounding areas. Our practice is built on a foundation of compassion, expertise, and a commitment to delivering the highest standard of veterinary care. As a fully equipped veterinary hospital, we offer a wide range of services, from routine preventative healthcare to advanced diagnostics and treatments. Our dedicated team of experienced vets, nurses, and support staff is here to ensure every pet receives tailored care in a friendly and welcoming environment.

What We're Looking For

We are looking for someone with proven customer service experience—while veterinary reception experience is a bonus, it's not essential. A passion for client care, outstanding communication skills, and strong IT proficiency (including Excel, Word, and Outlook) are key. The ideal candidate will be organised, proactive, and possess excellent attention to detail. Flexibility to work varied shifts across all branches is also required. All training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment. Your role is essential in ensuring the smooth running of the practice and supporting our nurses and vets.

Working Hours

• 35.75 hours per week
• Monday, Thursday & Friday: 8:15am - 7:00pm
• Saturday rota: 1 in 4 Saturdays, 9:00am - 11:00am (Tiptree branch)
• Flexibility to cover shifts at other branches when required

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care