Veterinary Receptionist

Vets For Pets; Hartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice in the UK is seeking a dedicated Client Service Coordinator to enhance the experience of pet owners. The role involves managing client interactions, handling bookings, and supporting the clinical team. The ideal candidate will possess strong administration skills, experience in customer service, and a passion for animals. This full-time position requires resilience and excellent communication skills while offering benefits such as a 20% discount and development opportunities.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Administration experience is essential.
• Veterinary experience is desirable.
• You should be resilient and able to work under pressure.
• Exceptional customer service skills along with enthusiasm for service.
• Proficiency in Microsoft Office and database management.
• Confidence with clients regarding finances.

Responsibilities

• Answer phones and book appointments.
• Respond to queries via phone, in person, email and online.
• Register new clients and complete insurance claim forms.
• Support the clinical team in administrative tasks.

Skills

Administration experience

Customer service skills

Strong communication

Empathy

Computer literacy

Tools

Microsoft Office

Job description

Day-to-Day Duties

• Answering phones and booking appointments.
• Responding to queries via phone, in person, email and via our online messaging service.
• Registering new clients.
• Completing insurance claim forms on behalf of our clients.
• Dispensing medications.
• Taking payments.
• Supporting the clinical team with referrals, insurance claims, finance applications and preparing paperwork.
• Providing a warm and welcoming experience to our clients arriving at the practice.

What your typical day will look like: Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between them and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy and strong administrative skills is a must.

If you enjoy providing great service in a fast‑paced work environment, we have just the opportunity for you at our Cambridge Bar Hill and Beehive Vets for Pets practice.

Qualifications

• /Administration experience is essential.
• Veterinary experience is desirable.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You should be resilient and able to work under pressure.
• An excellent communicator with strong empathy.
• Exceptional customer service skills, and the ability to bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• Proficiency in Microsoft Office and other database management and operating systems.
• Confidence with clients when discussing finances.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

This is a full-time role working 40 hours including weekends on a rota basis.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance.