Veterinary Receptionist

Animal Trust Vets CIC; Ellesmere Port; On-site; GBP 22,000 - 26,000; Full time

Job summary

A veterinary healthcare provider in Ellesmere Port is seeking a compassionate Receptionist for a 35-hour work week, with a rotation of 4 on and 4 off shifts. You'll be integral in welcoming clients, managing appointments, and maintaining a supportive environment for both clients and clinical staff. While experience in a veterinary reception is desirable, empathy, strong organization, and communication skills are essential for the role. This opportunity offers a variety of duties in a busy and caring hospital setting.

Benefits

Annual leave of 5.6 weeks including bank holidays

Qualifications

• Ability to handle stressed or upset clients with compassion.
• Experience in a medical or veterinary reception is desirable.
• Strong understanding of medical team pressures.

Responsibilities

• Welcome clients and pets for appointments with professionalism.
• Manage appointments and client queries via phone.
• Maintain cleanliness in reception and consultation areas.

Skills

Organisation skills

Empathy

Communication skills

Job description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist to become an integral part of our team at our Ellesmere Port Hospital.

Why You Matter

Our Receptionists are an important link between the clinical and non-clinical needs of our surgerys operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.

Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgerys reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Are You Our Ideal Candidate?

If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organisation and effective communication skills, you might be the perfect fit for our team.

Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars

• Contract: 35 hours per week
• Pattern: 4 on 4 off
• Hours: Early shift: 7.45-18.15, Late shift: 13.30-0.00hrs.
• Annual Leave: 5.6 weeks including bank holidays

This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.