Venue Operations Manager

Aimbridge; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality management firm in Birmingham seeks a motivated manager for their Conference & Events Centre. The ideal candidate will have extensive experience leading high-volume operations, excellent organizational skills, and a passion for exceptional guest service. This role offers various benefits, including hotel discounts, subsidized meals, and a commitment to personal growth.

Benefits

Hotel discounts portfolio wide

Paid breaks

Financial contribution towards childcare

Annual wellbeing allowance

Minimum of 33 days holiday

Qualifications

• Previous experience of leading high-volume C&E operations is essential.
• Ability to multi-task, work under pressure and prioritize needs.
• Excellent attention to detail required.

Responsibilities

• Ensure standards and service are delivered consistently.
• Provide first-class service to all guests.
• Work closely with other departments for smooth operations.

Skills

Leadership

Multi-tasking

Attention to detail

Organizational skills

Coaching and mentoring

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.

Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.

What is in it for you?

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Paid breaks
• Financial contribution towards childcare from day 1 of employment
• Annual wellbeing allowance of up to £500 from your second year of employment
• A minimum of 33 days holiday
• Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
• Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• Festive salary enhancements
• Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone [phone]) or email [e-mail]

A day in the life of…

This role requires an exceptionally hands on, motivational manager who will work side by side with their team, ensuring standards and service are delivered consistently, providing a first-class service to all of our guests. Reporting into the Director of Operations, you will be able to demonstrate strong leadership and guidance to your supervisory and wider teams, whist working closely with other departments to ensure the smooth running of the Conference & Events Centre.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality. You will also need the following:

• Previous experience of leading high-volume C&E operations is essential for this role
• Ability to multi-task, work under pressure and prioritise needs
• Ability to effectively coach, support, develop and mentor a winning team
• Excellent attention to detail
• Great organisational, administrative and management skills

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.