Venue Manager, Meetings & Events

Convene; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global hospitality company is seeking a Venue Manager in London to oversee property management and deliver excellent service. Responsibilities include leading a team, managing operational and financial aspects, and ensuring high service standards. Ideal candidates have strong leadership, client management, and operational experience. This role offers a competitive package and an emphasis on professional development.

Benefits

Employee Assistance Program

25 days annual leave plus bank holidays

Interest-free loan for rail season tickets

Subsidised bicycle purchase

Qualifications

• Proven ability to lead and develop team members.
• Experience in leading an operations team.
• Strong client interaction skills.

Responsibilities

• Oversee all aspects of property management and hospitality experience.
• Manage property payroll and team performance.
• Responsible for producing and monitoring the annual business plan.

Skills

Leadership skills

Client relationship management

Operational management

Financial planning

Job description

What You’ll Do

The Venue Manager will oversee all aspects of property management while delivering a best-in-class hospitality experience to clients and guests. You’ll play a key role in the success of this Convene property through clear leadership and successful management of the venue, ensuring that annual business targets are met and the venue achieves consistently high levels of service standards and delivery.

Key Responsibilities

The Venue Manager will oversee all aspects of Convene’s product offerings inclusive of meetings (hybrid and physical) reception & workplace amenity operations as well as directing, implementing, and maintaining the service, AV/Technology, event operations, and culinary philosophy.

Operations

• Alongside the regional management, establish the strategic operating plan for Convene to achieve financial & quality goals and survey scores.
• To understand and commit to the achievement of a successful operation, through the provision of high-level support to all the venue team.
• Oversee and coordinate the setup and execution of all functions with the Service, Event Operations, AV/Technology, Customer Success, and Culinary departments at either single locations or multi-unit complex locations.
• To ensure that all aspects of building management including health and safety, maintenance, and ‘continuous improvement’ are efficiently managed.
• Work closely with the regional sales team to implement a strategy for developing existing and new businesses.
• Ensure the effective use of good commercial skills, through the ability to negotiate, sell, and develop strong client relationships at all levels.
• Represent the venue at all local and corporate networking functions.
• Work with regional sales & revenue teams to ensure accuracy in Salesforce and strategic planning efforts to maximize space usage.

Personnel

• Manage property payroll and ensure all property payroll reports are accurate prior to approval and that all employees are compensated properly for their time.
• Ensure that there is a highly motivated and effective team of employees who deliver consistently high standards within their level of expertise.
• Ensure the development and training of all new and existing staff is a primary focus at all times and that all HR systems are adhered to.
• Uphold the values of Investors in People, through the provision and evidence of good practice at all times.

Finance

• Responsible for producing an annual business plan for the venue.
• Working closely with regional management, prepare, justify, and monitor all annual income and expenditure to meet the annual targets.
• Implement a prudent and efficient purchasing policy in line with company guidelines.
• Ensure the effective implementation of the venue strategy and support and contribute to overall company initiatives.
• Undertake allocated projects associated with any short-medium term strategies of either a venue or business-wide nature.
• Take a proactive and strategic approach to managing the venue.

What We Look For

• Demonstrated ability to lead and develop other team members
• Experiencing leading an operations team
• Ability to work effectively with clients
• Willingness to roll up your sleeves and work alongside your team to get the job done
• Commitment to a high level of service delivery
• Eagerness to build a team from the ground up

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Benefits and Wellbeing

• Employee Assistance Program: well-being support and personal advice programme
• Time Off and Work-Life Balance
• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development and Recognition
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Community and Impact
• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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