Vendor Strategy Lead: Partnerships & Performance

Entain plc; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A multinational gaming company is seeking a Head of Vendor Management to lead the optimization of third-party partnerships in Customer Care. This role involves managing vendor performance, resolving supplier issues, and ensuring operational and financial compliance. The ideal candidate will possess strong problem-solving, negotiation skills, and experience in vendor relations, balancing day-to-day operations with strategic improvements. This position offers an opportunity to influence customer experience significantly and enhance vendor relationships.

Qualifications

• Demonstrated experience managing vendor relationships and performance.
• Strong understanding of contract governance and compliance.
• Ability to balance short-term problem-solving with long-term strategy.

Responsibilities

• Provide visible leadership that drives strong vendor performance and accountability.
• Manage daily supplier relationships, resolving issues quickly and effectively.
• Maintain robust contracts and governance, ensuring compliance with policies.

Skills

Vendor performance management

Problem-solving

Negotiation skills

Relationship building

Job description

A multinational gaming company is seeking a Head of Vendor Management to lead the optimization of third-party partnerships in Customer Care. This role involves managing vendor performance, resolving supplier issues, and ensuring operational and financial compliance. The ideal candidate will possess strong problem-solving, negotiation skills, and experience in vendor relations, balancing day-to-day operations with strategic improvements. This position offers an opportunity to influence customer experience significantly and enhance vendor relationships.