Vehicle Services Senior Quality Lead - Centre of Excellence

Driver and Vehicle Standards Agency; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Wales is seeking a Senior Quality Lead to drive quality improvement across the Vehicle Services Directorate. You will lead a team focused on maintaining high standards and fostering continuous improvement in customer service. The role involves strategic oversight, quality assurance, and working closely with various teams to enhance service delivery. This position offers flexible working options and a robust benefits package, aimed at promoting work-life balance and development for employees.

Benefits

Employer pension contribution of 28.97%

25 days annual leave, increasing with service

Flexible working options

Qualifications

• Proven experience in quality improvement and assurance.
• Ability to lead teams and manage quality systems.
• Strong communication skills to engage with multiple stakeholders.

Responsibilities

• Provide strategic oversight to enhance quality across the Service.
• Ensure completion of quality control and assurance processes.
• Act as subject matter expert for management support.

Job description

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

The Senior Quality Lead drives quality improvement across the Vehicle Services Directorate, leading a team of Technical Quality Leads and managing quality systems. The role ensures standards are met, identifies development needs, and champions continuous improvement and customer service. Working closely with Operations, Policy, and Assurance teams, the postholder reviews performance, supports assurance outcomes, and fosters a culture of coaching and excellence in customer service.

Responsibilities

• Provide a strategic overview and forward planning to develop and raise quality across the Service.
• Oversee the completion of quality control and assurance.
• Act as subject matter expert working with area management teams to support high level forward planning.
• Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies.
• Support the wider Vehicle Services and DVSA vision, strategy, and initiatives.
• Maintain an awareness of external factors (including government business initiatives and current and proposed legislation in relation to commercial activities) which impact the business and communicate such risk information as appropriate.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Disability Confident Employer

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .