Vehicle Services Senior Quality Lead & Centre of Excellence

Government Recruitment Service; Herne Bay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Herne Bay is seeking a Senior Quality Lead to drive quality improvement across Vehicle Services. You will lead a team, manage quality systems, and ensure standards are met while collaborating with various teams. This role offers numerous benefits, including flexible working options and generous leave entitlements. Ideal candidates should have experience in quality management and a passion for delivering excellent customer service.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus bank holidays

Flexible working options

Responsibilities

• Provide a strategic overview and forward planning to develop and raise quality across the Service.
• Oversee the completion of quality control and assurance.
• Act as subject matter expert working with area management teams to support high level forward planning.
• Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies.
• Support the wider Vehicle Services and DVSA vision, strategy, and initiatives.
• Maintain awareness of external factors affecting the business and communicate such risk information as appropriate.

Job description

Overview

Can you develop and maintain a quality management system?

Have you the skills to lead a team and work with multiple stakeholders?

Are you interested in leading quality improvement in vehicle services?

If so, we’d love to hear from you!

We are the Driver and Vehicle Standards Agency, and we are 1 of the 5 executive agencies that make up the Department for Transport.

We employ about 4,600 people across Great Britain to help us achieve our mission of keeping Britain moving, safely and sustainably.

Choosing a career with the Driver and Vehicle Standards Agency is one of the most fulfilling decisions you could make. The work we do is varied, exciting and makes a real difference to people living in the UK.

We carry out driving tests, approve people to be driving instructors and MOT testers, carry out tests to make sure lorries and buses are safe to drive, carry out roadside checks on drivers and vehicles, and monitor vehicle recalls.

Benefits

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA

Role Overview

The Senior Quality Lead drives quality improvement across the Vehicle Services Directorate, leading a team of Technical Quality Leads and managing quality systems. The role ensures standards are met, identifies development needs, and champions continuous improvement and customer service. Working closely with Operations, Policy, and Assurance teams, the postholder reviews performance, supports assurance outcomes, and fosters a culture of coaching and excellence in customer service.

Responsibilities

• Provide a strategic overview and forward planning to develop and raise quality across the Service.
• Oversee the completion of quality control and assurance.
• Act as subject matter expert working with area management teams to support high level forward planning.
• Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies.
• Support the wider Vehicle Services and DVSA vision, strategy, and initiatives.
• Maintain an awareness of external factors (including government business initiatives and current and proposed legislation in relation to commercial activities) which impact the business and communicate such risk information as appropriate.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile, please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.