UX Researcher (Mid Level) - FinTech & Investments

JPMorgan Chase & Co.; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading digital wealth management firm in the UK is seeking an experienced researcher to join their growing team at J.P. Morgan Personal Investing. The role involves collaborating with designers and product teams to create user-centered products. Responsibilities include leading research strategies, conducting user studies, and presenting insights to stakeholders. Ideal candidates should be passionate about enhancing customer investment experiences and possess strong critical-thinking and communication skills. A Bachelor's degree in a related field is required.

Qualifications

• Desire to scale up in a fast-paced research team focused on digital wealth management.
• Experience with product and service development research methods.
• Ability to convey research insights effectively to stakeholders.

Responsibilities

• Work with Design, Product, and other Researchers to prioritize research opportunities.
• Lead and advise on research plans and overall user research strategy.
• Conduct generative and evaluative research independently.
• Refine definitions and understandings of target audiences for products.

Skills

Exploratory research methods

Evaluative research methods

Critical thinking

Problem-solving skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology

Job description

A leading digital wealth management firm in the UK is seeking an experienced researcher to join their growing team at J.P. Morgan Personal Investing. The role involves collaborating with designers and product teams to create user-centered products. Responsibilities include leading research strategies, conducting user studies, and presenting insights to stakeholders. Ideal candidates should be passionate about enhancing customer investment experiences and possess strong critical-thinking and communication skills. A Bachelor's degree in a related field is required.