Utilities Administrator

Axon Moore; Chester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A fast-growing business in utilities administration based in Chester is seeking a Utilities Administrator. The successful candidate will provide essential support to the Utilities Manager and engage with various stakeholders to ensure efficient utilities management. This role requires excellent organisational skills, attention to detail, and a proactive approach to customer service. The position is office-based with occasional travel involved.

Qualifications

• Exceptional organisational skills and ability to prioritise and work to tight timescales.
• Accuracy and attention to detail are critical to this role.
• Excellent communication and interpersonal skills, both written and verbal.

Responsibilities

• Provide administrative support to the Utilities Manager and wider business.
• Liaise with external parties to manage tenant changes.
• Maintain an internal utilities database.

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Computer Literacy (Excel, Word, Outlook)

Job description

Axon Moore are delighted be recruiting for a Utilities Administrator to join a highly successful, fast growing business based in Chester.

Objectives of the role

• To provide administrative support to the Utilities Manager & wider business in the effective and timely management of utilities services to our pubs.
• Ensuring the utilities administration is managed efficiently and accurately.
• Deliver excellent customer service to all areas both internal and external.
• This role is office based but may involve some occasional travel with field-based colleagues as required.

Key Responsibilities

• Liaising with Business Development Managers, brokers & external 3rd parties to ensure tenant changes are managed through to completion.
• Maintenance of an internal utilities database ensuring all liability invoices are accurate before being passed to finance for processing & payment.
• Any discrepancies or queries are raised to the relevant party and managed through to accurate completion.
• Manage 3rd party customer portals.
• Assist in resolving customer and supplier queries.
• Manage incoming post/emails/phone calls & general correspondence.
• Assist in resolution of aged queries.Ad hoc tasks as required.

Skills and Experience

• Exceptional organisational skills and ability to prioritise and work to tight timescales.
• Accuracy and attention to detail is critical to this role.
• Excellent communication and interpersonal skills, (written and verbal).
• Engage and build strong relationships across internal departments.
• Enthusiastic and self-motivated individual with the ability to work independently.
• Strong customer service instincts and ability to support stakeholders.
• Proactive, focused and results driven.
• Ambitious, confident and a quick learner
• Computer Literate in Excel, Word, and Outlook, including Inbox management.
• Knowledge of Utilities Sector preferable but not essential