User Researcher (New Growth) - 12 month FTC

Experian Group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global data and technology company is seeking a User Researcher on a 12-month FTC basis. This role involves conducting research to uncover growth opportunities, crafting research plans, and managing stakeholder relationships. The position is hybrid, requiring 2 days a week in the London office. Ideal candidates will have user research experience, especially in fintech, and a strong background in qualitative and quantitative methodologies. Join a company that values diversity, equity, and innovation.

Benefits

Diversity and Inclusion initiatives

Work-life balance policies

Professional development opportunities

Recognition programs

Qualifications

• Extensive user research experience ideally within the fintech sector.
• Proficient in quantitative research methodologies.
• Experience with various qualitative and quantitative research techniques.
• Ability to craft research plans and define objectives.
• Proven experience in managing stakeholders.

Responsibilities

• Conduct research to identify growth opportunities based on customer needs.
• Plan and execute qualitative and quantitative studies.
• Define research objectives and create proposals.
• Analyze data to generate actionable insights.
• Connect insights across multiple projects.

Skills

User research experience in fintech

Quantitative research methodologies

Qualitative research methods

Stakeholder management

Project management skills

Job description

We're hiring a User Researcher on a 12-month FTC basis to join our Experian Consumer Services (ECS) division of global data group Experian. We're responsible for the direct-to-consumer credit business, helping consumers take control of their financial health and support their journey through life's big moments

You will help us to uncover how we can innovate and take Experian further, driving value for our customers. This is a new role working with multiple stakeholders across the consumer side of the business.

This is a hybrid role which will require coming into our London office 2 days a week.

Responsibilities

• Conduct research to uncover areas of growth opportunity for the business, tapping into currently unmet customer needs
• Plan and run qualitative and quantitative studies
• Define research objectives and create research proposals
• Analyse qualitative and quantitative data to create actionable insights and recommendations
• Work with our other researchers to connect insights and ideas across multiple teams and projects
• Synthesise findings into clear, actionable insights that connect directly to product outcomes and business goals
• Collaborate with product, design, marketing and other teams to integrate user research findings into our product development process
• Champion user‑centred design principles and advocate for the needs and preferences of users
• Contribute to evolving our research practice, operations, tools, and ways of working across domains
• Raise the profile of the team by identifying and sharing insights and success stories, and helping other areas to understand value and contribution

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• Excellent user research experience gained ideally within the fintech sector
• Proven knowledge quant research methodologies and practices
• Hands‑on experience with a range of qualitative and quantitative research methods and techniques
• Experience crafting research plans and defining objectives and methodologies
• Experience managing stakeholders
• Strong prioritisation and project management skills

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2025 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affluent Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: E/EB9

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