User Researcher

HelloKindred; Newcastle upon Tyne; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading staffing solutions company is seeking an experienced User Researcher in Newcastle. This role involves planning and conducting user research to improve services and interactions. Candidates must have active SC clearance and experience with both qualitative and quantitative research methods. The position offers a hybrid work setup (3 days onsite).

Qualifications

• Active SC clearance is mandatory.
• Previous experience in user research or related fields.
• Demonstrable knowledge of various research methods.

Responsibilities

• Plan and design user research programmes.
• Conduct contextual and discovery phase research.
• Analyze research data both quantitatively and qualitatively.

Skills

User research

Quantitative analysis

Qualitative analysis

Agile workflows

User-centered design practices

Job description

Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: 6 months with potential to extend

Work set up: Hybrid (3 days onsite), SC clearance required

We’re seeking an experienced User Researcher to plan, design, and deliver research activities that build a deep understanding of the people using or delivering a service. The insights you generate will inform policy, propositions, and the design of services, content, and interactions.

This role is based in Newcastle and requires active SC clearance.

What you will do:

• Plan and design user research programmes, testing both high-level concepts and specific aspects of services as they are designed and developed.
• Conduct contextual and discovery phase research.
• Carry out both quantitative and qualitative analysis of research data.
• Work across different phases of user research: Discovery, Alpha, Beta, and Live.
• Ensure insights are applied to policy, service, content, and interaction design.
• Embed user-centred design practices into agile workflows.

Qualifications

• Active SC clearance (mandatory).
• Previous experience of user research, or appropriate experience in other fields of research.
• Demonstrable knowledge of a range of research methods relating to users and/or customers of a service.
• Proven experience conducting contextual and discovery phase research.
• Experience of both quantitative and qualitative analysis of research data.
• Experience working across Discovery, Alpha, Beta, and Live phases of research.
• Understanding of user-centred design practices and how to embed them into agile workflows

Additional Information

• Location: Newcastle (3 days per week on-site presence required)
• Clearance: SC (Security Check) required

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.