User Experience Designer

Rentokil Initial Careers; Crawley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent service company in Crawley is seeking a Digital Design Lead responsible for creating intuitive and engaging design interfaces. In this role, you will collaborate with various teams, conduct user research, and design strategies to improve the customer experience. You will support product managers and ensure all designs comply with accessibility standards. The ideal candidate has a strong foundation in UX and UI principles, a degree in a related field, and at least two years of experience in UX design, along with proficiency in Figma.

Benefits

Competitive salary

Hybrid working

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

23 days holiday, plus 8 bank holidays

Rentokil Initial Reward Scheme

Qualifications

• Minimum of 2 years of experience in UX design.
• Ability to create wireframes and prototypes.
• Experience in conducting user research and testing.

Responsibilities

• Conduct user research and competitive analysis.
• Map user journeys and identify improvement areas.
• Design and test new or existing user interfaces.
• Create wireframes, journey maps, and prototypes.
• Collaborate with cross-functional teams on design solutions.
• Communicate findings clearly to stakeholders.

Skills

UX design principles

UI design practices

Proficiency in Figma

User research skills

Usability testing ability

Data analysis

Attention to detail

Presentation skills

Problem-solving

Familiarity with accessibility standards

Education

Degree in Human-Computer Interaction or related field

Tools

Figma

Job description

You'll be responsible for understanding user needs and creating design interfaces that are intuitive, seamless, and engaging. You will work closely with the Design Lead, Product Managers, Digital Content Managers, CRO specialists, Data Analyst, Digital Marketing Managers, Business Analysts, Developers, Testers, and Business stakeholders. Additionally, you'll contribute to developing and upholding our design system, helping to maintain consistency. Ultimately, your will help enhance the customer experience received by RI's prospective and existing customers.

Roles and Responsibilities

• Conduct user research and competitive analysis to deeply understand user needs, behaviors, motivations, pain points, and goals. This includes evaluating how existing designs currently meet, or fail to meet, user needs
• Map user journeys and user flows to achieve a goal, identify potential friction points, and opportunities for improvement
• Analyse user feedback and data. Interpret qualitative and quantitative data to inform design choices and identify specific areas of poor performance or user frustration within existing designs
• Design and Prototyping: Ideate and develop concepts. Brainstorm and sketch a range of concepts and solutions to user problems
• Create wireframes, journey maps, user flows, mockups, and interactive prototypes that map out the layout and functionality of screens or pages, whether for new features or redesigns of existing problematic areas
• Iterate and test new or existing designs. Conduct and analyse results of user testing, A/B testing, as well as analyse web analytics. Identify, prioritise, and recommend usability and user experience improvements, prioritise, recommend, and iterate designs
• Information Architecture: Determine structure and organisation of content and features in a logical and intuitive way, making it easy for users to find what they need quickly
• Create site maps of the hierarchical structure of a website or application, evaluate the current logic, and identify opportunities for improvement. May 2025 Digital Design Lead Design System Management:
• Ensure designs are consistent with the RI design system
• Contribute to the development and maintenance of RI's design system. Collaboration and Communication
• Collaborate within a cross-functional team, as well as colleagues within the Digital Product team
• Work closely with all colleagues to ensure designs are feasible, align with business goals, and meet user needs
• Understand the objectives and constraints of the project that are working on
• Write clear specifications and guidelines. Provide detailed documentation for developers to ensure accurate implementation of designs
• Test completed development. Thoroughly review implementation of designs, provide succinct and timely feedback to developers and testers
• Present design solutions. Clearly communicate designs, research findings, and rationale to stakeholders. Illustrate Value of Design
• Support Product Managers, Design Leads, and CRO specialists to quantify the problem/opportunity, articulate business cases, define appropriate success metrics, and prioritise
• Stay Current and Compliant: Learn about new tools, methodologies, and best practices in the UX field
• Ensure designs meet accessibility standards

Requirements

• Deep understanding of UX and UI design principles, practices, and methodologies
• Proficiency in design tools such as Figma
• Ability to conduct user research, usability testing, and data analysis
• Good understanding of accessibility standards
• Strong eye for detail and aesthetics
• Proficient at creating wireframes, journey maps, user flows, mockups, and interactive prototypes
• Excellent problem-solving abilities
• Strong communication and presentation skills
• Ability to work effectively in a fast-paced and iterative environment
• Ability to complete high-fidelity UI design is highly desirable

Digital Design Lead Experience & Qualification

• Minimum of 2 years of experience in UX design, this is a mid-level role.

The following are highly desirable

• Degree in Human-Computer Interaction, Graphic Design, Interaction Design, or a related field
• Professional certifications from NNG or Google UX Design Professional
• Experience of website and conversion rate optimisation
• Experience in a B2C or B2B service industry

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to [e-mail] if you need anything.

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.