User Experience Design Lead

JPMorgan Chase; Glasgow; On-site; GBP 58,000 - 75,000; Full time

Job summary

A global financial services leader is seeking a Lead UX Designer/Researcher in Glasgow to enhance user experiences. This role involves developing design strategies and leading UX initiatives. Candidates should have significant experience in UX and a solid understanding of design principles. Proficiency in tools like Figma and knowledge of accessibility guidelines are vital. The position offers a collaborative environment aimed at creating impactful digital solutions that align with user needs and business objectives.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Significant experience in UX design within digital products.
• Proficient in storyboarding and wireframing.
• Familiar with accessibility guidelines and inclusive design practices.

Responsibilities

• Develop and execute design strategies aligned with business objectives.
• Lead UX design initiatives and create prototypes.
• Map user journeys to inform design decisions.

Skills

Experience design expertise

Visual design principles

Wireframing

Prototyping

Accessibility knowledge

Tools

Figma

Adobe Creative Suite

Job description

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

As a Lead UX Designer/Researcher in our Global Capital Technology team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Leveraging your developing knowledge of design and research practices collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on a green field application within a discipline, ensuring a seamless and inclusive user experience. Contribute to the team's decision‑making process and help drive customer‑centric innovation strategies. At the Lead level, demonstrate your proficiency in experience design craft skills as well as strategic and self‑starter initiatives, while continuously developing your expertise in these and other design‑focused areas.

If you are someone who obsesses over the pixels of your designs and how to best present them on various sized screens for end users with accessibility in mind, we would be excited to hear from you. That is of course if you are also fun to work with and get along well with a great group of people.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Lead end‑to‑end UX design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints.
• Lead the UX design process for multiple projects including the creation of wireframes, UI designs, and interactive prototypes with our design system.
• Map user journeys and personas to inform design decisions.
• Partner with product and development teams to launch solutions that balance business, user, and technical priorities.
• Distinguish between feature requests and design improvements from user goals and objectives.
• Present your designs with expertise and rationale while advocating for end users.
• Evangelize UX benefits to product teams and mentor other more junior designers.
• Design and execute research studies to identify user needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings

Required qualifications, capabilities, and skills

• Significant experience and expertise in experience design or a related UX discipline within the digital product space
• Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
• Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
• Previous exposure to industry‑standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Preferred qualifications, capabilities, and skills

• Experience with Figma is a plus
• Experience with HTML, CSS, JavaScript, and/or React is a plus
• Experience with AI is a plus
• Experience with data viz is a plus

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.