Senior Lead UX Designer- Chase UK- Vice President

JPMorgan Chase & Co.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial firm is seeking a Senior Lead Product Designer to join their International Consumer Bank team in London. The successful candidate will drive product design excellence, collaborate across multi-disciplinary teams, and advocate for customer-centric solutions. Ideal candidates will possess a strong portfolio in user-centered design, experience in fintech, and the ability to synthesize complex needs. The role offers an exciting opportunity to be part of a new venture in a diverse, inclusive environment.

Qualifications

• Proven experience in hands-on product design roles.
• Strong portfolio showcasing user-centered solutions.
• Experience in delivering impactful fintech products.
• Ability to synthesize complex needs effectively.
• Understanding of current and emerging digital technologies.

Responsibilities

• Drive product design excellence balancing craft with business impact.
• Collaborate within multi-disciplinary teams for product creation.
• Align design goals with business objectives.
• Lead research and ideation sessions.
• Advocate for customer-centric design using insights and data.

Skills

Product design

User-centered design

Communication

Problem-solving

Agile methodologies

Education

Bachelor's degree in Design, HCI, or related field

Tools

Figma

Prototyping software

Job description

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Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Product Designer at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. We are looking for solution-oriented customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our customers around the world.

This role sits within the Product Design Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London. As a Senior Lead Product Designer within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You've worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers.

Responsibilities:

• Drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables.

• Collaborate within multi-disciplinary teams-including researchers, designers, technologists, and business experts-to create customer-focused products and services.

• Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing.

• Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions.

• Advocate for customer-centric design by using insights and data to inform user experiences.

• Create and deliver high-quality design deliverables, such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs.

• Partner with the design system team to represent customer and business needs.

• Present and communicate design work and recommendations to stakeholders across the organization.

• Manage stakeholders, proactively resolve issues affecting design quality, and identify new opportunities for design innovation.

• Opportunity to mentor and support designers, fostering best practices and methodologies to drive efficiency and effectiveness.

• Champion a collaborative, customer-focused design culture within the organization.

Required qualifications, capabilities and skills:

• Proven experience in hands-on product design roles, demonstrating high levels of craft and problem-solving in end-to-end product/service environments.

• Strong portfolio showcasing user-centered solutions to business and customer challenges. Demonstrates how to translate brands into product experiences.

• You are solution-oriented, commercially savvy and have an interest in fintech and experience in delivering products with impact.

• Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders.

• Practical understanding of current and emerging technologies relevant to digital experiences.

• Experience designing across digital touchpoints, including native iOS and Android platforms.

• Proficiency in usability testing, iterative design, and early-stage UX research methods.

• Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).

• Versatile craft skills from concept sketches, type setting and layout, to high-fidelity digital prototypes.

• Passion for fostering an environment where people can do their best work.

• Ability to thrive in dynamic, collaborative, cross-functional teams.

Preferred qualifications, capabilities and skills

• Bachelor's degree in Design, HCI, or related field, or equivalent professional experience.

• Product design and delivery experience in Financial Services / Fintech

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.