US Loans Customer Operations Specialist

Lendable; City Of London; Hybrid; GBP 30,000 - 39,000; Full time

Job summary

A leading fintech company in London is seeking a motivated customer service professional to join their dynamic team. This role involves assisting customers with loan applications, verifying information, and ensuring exceptional customer experiences. Candidates should have a minimum of 2 years in a customer-facing role and solid communication skills. The position offers a hybrid working model and a salary range of £30K–£39K. If you enjoy problem-solving and work in a fast-paced environment, we want to hear from you.

Benefits

25 days annual leave

Private health insurance

Flexible working hours

Qualifications

• At least 2 years in any industry in a customer-facing role.
• Skilled at finding effective solutions.
• Excellent written and verbal communication skills.

Responsibilities

• Interact directly with applicants via phone, email, and chat.
• Support applicants to complete their loan applications.
• Verify information provided during the application process.
• Ensure interactions reflect a commitment to customer service.

Skills

Customer service skills

Communication skills

Problem-solving

Technology proficiency

Education

University degree

Job description

A leading fintech company in London is seeking a motivated customer service professional to join their dynamic team. This role involves assisting customers with loan applications, verifying information, and ensuring exceptional customer experiences. Candidates should have a minimum of 2 years in a customer-facing role and solid communication skills. The position offers a hybrid working model and a salary range of £30K–£39K. If you enjoy problem-solving and work in a fast-paced environment, we want to hear from you.