Urgent Treatment Centre Receptionist | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a compassionate and organized Receptionist for their Emergency Department. You will be the first point of contact, offering a reassuring presence and ensuring all visitors receive efficient service. The ideal candidate should excel in communication, multitasking, and have a calm demeanor in a dynamic environment. This role offers excellent benefits such as career development and flexible working arrangements.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Membership options for onsite leisure facilities

Qualifications

• Strong communication skills to interact effectively with patients and colleagues.
• Ability to manage multiple tasks in a busy environment.
• Compassionate and empathetic approach to patient care.

Responsibilities

• Greet patients in a courteous manner and handle inquiries efficiently.
• Monitor patients in the waiting area and escalate concerns responsibly.
• Maintain accurate electronic patient records in Cerner.

Skills

Excellent communication

Interpersonal skills

Calm under pressure

Multitasking

Compassionate demeanor

Job description

Are you an organised, calm and compassionate individual looking to make a meaningful difference in a fast‑paced healthcare environment? The Emergency Department (ED) at Charing Cross Hospital is seeking a highly motivated and approachable Receptionist to join our frontline team. This is a vital role in ensuring that every patient and visitor arriving at our department receives a welcoming, efficient and supportive first point of contact.

As the receptionist in the emergency department, you will play a key part in maintaining the smooth running of our busy service. You will greet patients, relatives, and colleagues with professionalism and empathy, recognising that many individuals arriving in the ED may be anxious, distressed or unwell. Your ability to provide reassurance, clear information and a calm presence will be essential to creating a positive experience for everyone who enters the department.

About You

We are looking for someone who is confident, compassionate, and adaptable. The ideal candidate will be an excellent communicator with strong interpersonal skills and the ability to remain composed in a busy, dynamic environment. You should be comfortable using computer systems, able to multitask and capable of working both independently and as part of a wider team.

• Always maintain a high level of customer care and liaise and communicate effectively and sympathetically with all visitors and patients to the department.
• Always greet patients in a courteous manner, dealing with all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
• Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient’s wellbeing. Escalate when there are patients that are deteriorating in the waiting area.
• Escalate violence and aggression and alert appropriate staff.
• Obtain patients’ details in a sensitive manner taking into consideration the diversities of the public.
• Cover service needs across all receptionist roles in the Urgent Emergency Medicine (UEM) directorate.
• Ensure the electronic patient record in Cerner is as up to date and accurate as possible, to the best of our knowledge. Ensure that patient records, notes, letters etc. are prepared and scanned within the agreed timescale.
• Assist the Reception Supervisor and Business Manager in all matters relating to the smooth running of the department.
• Ensure that all policies and procedures regarding reception are adhered to.
• Provide clerical support and hold an assigned action card in the Emergency Department in the event of a Major Incident.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

This advert closes on Tuesday 16 Dec 2025.