Unscheduled Community Care Hub (UCCH) Clinician - B&L

East of England Ambulance Service; Luton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A regional healthcare organization in Luton is looking for a qualified clinician to join their Unscheduled Community Care Hub. This role involves working as part of a multidisciplinary team to manage low-acuity 999 calls, ensuring patients receive the right care in a timely manner. Candidates should have at least 2 years of clinical experience and be adept at handling distressed callers. The position supports flexible working and values diversity in applications.

Benefits

Innovative work environment

Flexible working requests

Employee support programs

Qualifications

• 2 years post-registration experience in a clinical environment.
• Experience in A&E, Medical or Primary Care settings.
• Previous face-to-face or telephone triage experience.
• Ability to handle highly distressed callers.

Responsibilities

• Work in a multidisciplinary team coordinating healthcare responses.
• Identify suitable low-acuity calls through discussion.
• Ensure delivery of right care at the right time and place.

Skills

Clinical expertise

Effective decision-making

High level of IT and telephony dexterity

Ability to handle stress

Critical analysis skills

Education

Registered clinician qualification

Job description

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work :

• Great employee benefits :
• Our equality networks :
• Our vision & values :

Before you apply, please visit our how to apply page for full guidance :

#Careerforlife

Job overview

An exciting opportunity has arisen to join the team in our Unscheduled Community Care Hub (UCCH) covering Bedfordshire & Luton. The Hub will operate from Luton.

The hubs operate 7 days a week, 0800-2000. This role is for a passionate, qualified clinician to work in a dynamic and fast-paced environment as part of a multi‑disciplinary team ensuring an appropriate healthcare system response to EEAST low acuity 999 calls which EEAST pioneered and is leading the way on within the ambulance sector.

You will build on trusted partnerships and relationships with key internal and external stakeholders, working collaboratively as part of multi‑disciplinary health professionals within the hub to effectively co‑ordinate an appropriate healthcare response to the patient’s care needs identified by their 999 calls and by taking a system‑based approach to the needs identified.

This will be achieved by the UCCH clinician identifying a suitable low low‑acuity call through discussion with the multi‑disciplinary team in the hub that is in line with the standard operating procedure (SOP) and passing it over to a local system partner / healthcare provider to respond to.

All applicants need to have successfully completed their appropriate supervision period.

Main duties of the job

The UCCH clinician will need to have a combination of clinical expertise and effective decision‑making skills to ensure the patient’s needs are met. Taking a collaborative system‑based approach as part of a multi‑disciplinary team to the patient’s care needs will ensure the delivery of the right care, right place, right time from the right service to our patients.

Please see the attached Job Description and Person Specification for information to support further understanding of the role.

Working for our organisation

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in‑depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (attached)

Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

Knowledge & Experience

• 2 yrs post registration experience in a clinical environment
• Experience in the field of A E, Medical or Primary Care setting
• Previous experience of face to face or telephone triage
• Previous experience of making autonomous clinical decisions
• Successful completion of an approved NQP process

Able to Handle Stress

Essential criteria

• Able to deal effectively with highly distressed callers some of whom maybe be suicidal

Personal Skills

Essential criteria

• High level of IT and telephony dexterity

Personal Aptitude

Essential criteria

• Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment
• Experience of audit, evaluation and clinical governance

You will be required to hold a full UK manual driving licence with a minimum of 1 years driving experience (maximum of 3 penalty points for minor motoring offences only).

Occupational Health :

Applicants are advised that EEAST adheres to the recommendations of the Department of Health Medical Advisory Panel relating to health standards for frontline emergency response roles. Please refer to DVLA Assessing fitness to drive – a guide for medical professionals, for detailed information.

Disclosure and Barring Service check :

This position involves regulated activity which will require a Disclosure and Barring Service (DBS) check at enhanced level with child and adult barred list check.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on theCheck if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History : All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current / previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.