Undergraduate - IT Operational Support

Honda Motor Europe; Bracknell; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

An international automotive company in Bracknell is seeking an undergraduate for a placement in their IT department focused on operational support activities. The role involves troubleshooting, data analysis, and collaborating with various teams to improve customer experience. Ideal candidates should possess strong organizational skills and be proficient in MS Office. Flexible working options are available.

Qualifications

• Must be studying for a Business or IT degree.
• Well-organised and motivated to learn.
• Confident to work with large data/information.

Responsibilities

• Perform troubleshooting and create reports.
• Maintain tools for data analysis and reporting.
• Collaborate with team members and stakeholders.
• Support testing and defect tracking for solutions.
• Manage operational support tasks and logs.
• Act as contact for product issues post-launch.
• Provide administrative support and meeting documentation.

Skills

Organisational skills

Motivation to learn

Ability to work independently

Team player

Interpersonal skills

Analytical skills

MS Office skills

Education

Undergraduate in Business or IT

Tools

Excel

PowerPoint

JIRA

SharePoint

Job description

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role

This is a great opportunity to join one of the most innovative teams within Honda’s European IT department, supporting operational activities and projects that deliver new solutions for Honda’s customers via digital and mobile platforms. The role will be working within New Solution Services, the team responsible for delivering Connected Car systems to vehicles and Honda’s new Direct Sales platform.

Main Responsibilities

• Work as part of the Operational Support team to perform various tasks including supporting with troubleshooting issues, creating management reports & other general administration tasks.
• Support with the creation and maintenance of tools for data analysis and reporting based on system logs and other data sources, including creating management summaries in PowerPoint.
• Work closely with team members (Service Owners), suppliers/digital agencies, and business users across Europe to deliver an exceptional customer experience.
• Support the delivery of quality solutions to our customers through testing and defect tracking which may include testing mobile devices with vehicles (e.g. Honda e:Ny1).
• Other operational support tasks include maintaining risks, issues & change logs using relevant internal and supplier systems or applications (e.g., SharePoint, JIRA).
• Act as point of contact for product issues, e.g., in period after go-live, and ensure that they are appropriately escalated within the team.
• Provide general administrative support such as arranging meetings, creating documentation though note taking and meeting minutes.

Qualifications, skills and experience

Required

• Must be an undergraduate, studying a Business or IT-based degree, looking for a placement as part of their studies.
• Someone who is well‑organised, motivated to learn and able to work on their own initiative.
• Ability to work efficiently on a wide variety of projects in a fast‑moving environment.
• Organised and able to manage own time effectively to meet deadlines.
• Strong team player with an enthusiastic approach.
• Confident interpersonal skills and ability to communicate (written and verbal) with a diverse group of individuals at all levels.
• Confident to work with large amounts of data / information as part of analytical work.
• Strong MS Office skills (especially Excel and PowerPoint).

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non‑discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.