UK Warehouse Aftersales and Coding Quality Controller

FS.COM GmbH; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global technology company in Birmingham is looking for a qualified professional to engage in product quality testing and collaborate with the Quality Control department. Candidates should have a Bachelor's degree in a technical field and native proficiency in Chinese, alongside effective English communication skills. This role provides an attractive salary, supportive training, and opportunities for growth within a dynamic corporate environment.

Benefits

Attractive salary package

Intensive induction and continuous training

Challenging role for growth and development

Value- and growth-oriented business

Normal working hours: 40 hours per week

Qualifications

• Native-level proficiency in Chinese with effective communication in English.
• Strong, meticulous work attitude; high efficiency and responsibility.
• Excellent learning ability and problem-solving skills.

Responsibilities

• Perform after-sales and pre-sales product quality testing.
• Collaborate with the Quality Control department on product quality issues.
• Handle product change code for sales and after-sales orders.
• Execute packaging tasks and follow company SOP for standardized packaging.
• Perform other related tasks as assigned.

Skills

Hands-on skills

Problem analysis

Communication skills

Teamwork skills

Education

Bachelor's degree in a technical field (electronics, communications, optoelectronics, or computer science)

Job description

Overview

Your mission

Responsibilities

• Perform after-sales and pre-sales product quality testing, record and organize the results of product quality testing.
• Collaborate with the Quality Control department to analyze product quality issues.
• Handle product change code for sales and after-sales orders, as well as corresponding system operations in the ERP systems. This includes encoding the product information into the hardware based on order requirements (no programming skills required, only completing similar information uploading and importing operations), and performing the necessary operations in the ERP system during the order process.
• Handle standardized packaging for sales and after-sales orders (printing and replacing product labels according to order requirements, and following company SOP for standardized packaging).
• Execute other after-sales and change-code related tasks, and perform additional duties as assigned by superiors.

Qualifications

• Bachelor's degree or higher in a technical field, with a preference for electronics, communications, optoelectronics, or computer science.
• Native-level proficiency in Chinese and the ability to communicate effectively in English for daily work interactions.
• Strong hands-on skills, meticulous attitude, high work efficiency, proactive and responsible work approach.
• Excellent learning ability, communication skills, teamwork skills, problem analysis, and problem-solving abilities.

Company Profile

FS is a global technology company focused on high-speed network system solutions, providing product development, design, test and delivery services to customers worldwide. Founded in 2009 as Fiberstore, FS brings a complete portfolio of products and solutions including Switches & Optics, Integrated Cabling Infrastructure, and OTN Equipment all designed for installation in data centers, cloud computing, metro networks, and access networks to connect a broad range of devices. Through continuous technology innovation, our products and solutions have been deployed in over 200 countries and adopted by worldwide well-known corporations such as Microsoft and Google Fiber. Join our team to be a key factor in redefining the optical communication industry and building an efficiently connected world!

Website: https://www.fs.com/uk

Benefits

• We reward your commitment with an attractive salary package;
• We welcome you to a value- and growth-oriented business with flat hierarchies and short decision-making processes.
• We offer an intensive induction / training period with courses as well as continuous further training.
• Challenging role for growth and development.
• Interesting and varied activity.
• Keeping developing and growing with an international young e-commerce company.
• Normal working hours: 40 hours per week (8:30-17:30, from Monday to Friday)

We are strengthened by the diversity of our colleagues across FS.COM Innovation Ltd. We welcome applications from people of all cultures, backgrounds, and experiences, and are committed to providing reasonable adjustments so that colleagues with disabilities are able to fulfill the essential functions of the job.

About us

Welcome to FS.COM

Your expert for future-oriented fiber optic products and network solutions! As a leading global supplier of IT infrastructure products, we stand for innovation, professionalism and a dynamic corporate culture. With more than 1,000 employees at locations around the globe, we are a partner to medium-sized companies through to international corporations.