UK Rail Support Analyst – 2nd Line, Growth & Benefits

Worldline Global; Leeds; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading payments technology company in Leeds is seeking a Support Analyst. In this role, you will provide 2nd line support for UK rail ticket retailing customers. Candidates should have 3 years of experience in IT support, familiarity with Android devices, and a good understanding of Wi-Fi and LAN. The company offers a variety of benefits, including 25 days of holiday and private medical cover. Be part of a dynamic team that drives innovations in the rail industry.

Benefits

25 days holiday

Employee private medical cover

Access to discounts and cash backs

Pension scheme with company match

Qualifications

• 3 years of experience as a Support Analyst in the information technology sector.
• Experience of supporting Android (phones and tablets).
• Good understanding of Wi-Fi and LAN on supported devices.

Responsibilities

• Providing 2nd line support for our UK rail ticket retailing customers.
• Taking ownership of incidents through to completion.
• Planning and prioritising own workload based on incident severity.

Skills

IT Experience

Customer Support

Troubleshooting

Desktop Support

Technical Support

Operating Systems

Help Desk

Mobile Devices

Job description

A leading payments technology company in Leeds is seeking a Support Analyst. In this role, you will provide 2nd line support for UK rail ticket retailing customers. Candidates should have 3 years of experience in IT support, familiarity with Android devices, and a good understanding of Wi-Fi and LAN. The company offers a variety of benefits, including 25 days of holiday and private medical cover. Be part of a dynamic team that drives innovations in the rail industry.