UK Payroll Administrator

activpayroll; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading payroll services provider in the UK is seeking a Payroll Specialist to manage a portfolio of clients and deliver exceptional customer service. The ideal candidate has experience in UK payroll processing, a CIPP qualification, and a keen eye for detail. You'll work in a hybrid environment from our Edinburgh office, enhancing client satisfaction and resolving complex payroll issues. Join a high-performing team with opportunities for growth and development.

Responsibilities

• Acting as the focal point for a varied portfolio of payroll clients.
• Processing end-to-end UK and Irish payrolls.
• Hosting governance calls with clients to track progress.
• Preparing monthly governance reports.
• Ensuring payroll manuals are relevant and updated.
• Preparing payroll calendars and checklists.
• Answering client queries and troubleshooting issues.

Skills

UK Payroll processing experience

CIPP qualification

Attention to detail

Excellent customer service

Strong with databases and Excel

Action-oriented under pressure

Job description

Description

Our payroll operations are at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end UK payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.

We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.

On a typical day, you’ll be…

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Processing end-to-end UK and Irish payrolls of various headcount and pay complexity
• Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Does this sound like you?

• Experience in UK Payroll processing, ideally with a CIPP qualification
• A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
• A genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good with databases, systems and software packages, especially Microsoft Excel
• Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues

Our Story

From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential.

Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide.

We’ve Got You

Hiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.