UK Customer Experience Representative

Dash Hudson; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A social media management platform is looking for a candidate skilled in customer-facing roles to support their team. The ideal applicant will have a solid understanding of technology and excellent communication skills. Responsibilities include addressing customer concerns and working collaboratively in a fast-paced environment. This role requires 1-2 years of relevant experience and preferably familiarity with SaaS or social media marketing. The company promotes a diverse and inclusive workplace and encourages applicants to apply even if they do not meet every qualification.

Benefits

Health and dental benefits

Vacation, personal days, and sick time

Pension plan

Quarterly wellness benefit

Donation matching program

Parental leave top-up plan

Work-from-home benefit

Flexible working hours and location

Departmental and team-wide bonding activities

Qualifications

• 1-2 years of relevant work experience, including customer-facing experience in-person, online, and/or over the phone.
• Proven understanding of technology and resolving customer concerns.
• Excellent written and verbal communication skills.
• Excellent organization and time management skills.
• Strong analytical skills and ability to think critically.

Skills

Customer-facing experience

Understanding technology

Excellent communication skills

Organization and time management

Analytical skills

Ability to work independently

SaaS experience

Social media marketing

Fluency in additional languages

Education

Post-secondary degree or diploma

Job description

Responsibilities

ends >

What you’ll need

Qualifications

Desired Skills and Experience

• 1-2 years of relevant work experience, including customer-facing experience in-person, online, and / or over the phone. Corporate customer experience is considered an asset.
• Proven understanding of technology and resolving customer concerns.
• Excellent written and verbal communication skills, with the ability to explain challenging situations concisely and user-friendly.
• Excellent organization and time management skills. You excel in a fast-paced environment.
• Strong analytical skills and ability to think critically.
• Ability to work independently and as a part of a team.
• SaaS or start-up experience is an asset.
• Experience in digital, social media marketing, and related technologies is an asset.
• Post-secondary degree or diploma is an asset.
• Fluency in additional languages is considered an asset.

About You

• You pick up new technologies quicker than most and love to understand how things work. You have the confidence to figure out the unknown.
• You have a customer-first mentality and know what questions to ask to get to the crux of an issue.
• You think outside of the box. Finding creative solutions to solve problems for your customers is what drives you.
• You care about what you do and about those around you. You love working as part of a team.

Don’t meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are % qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don’t match up perfectly, we encourage you to apply. You may be the best candidate for this role.

A little bit about us

Dash Social

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit .

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You’ll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

Are you interested?

Work With Us

At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company’s long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.

Dash Social’s hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect :

• Vacation, personal days and sick time
• Pension plan
• Quarterly wellness benefit
• Donation matching program
• Parental leave top-up plan
• Work-from-home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities