UCC Receptionist/ Administrator - Part Time

NHS; Greater London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A private hospital in London is seeking a part-time UCC Receptionist/Administrator to join its Urgent Care Clinic team. The role involves providing high-quality administrative support, managing patient registration, and liaising with nursing staff. Candidates should have excellent customer service experience, strong IT skills, and the ability to work under pressure. The hospital offers a supportive work environment in a prestigious setting close to Central London.

Qualifications

• Proven office and customer service experience in previous employment.
• Able to work within a team and manage tight deadlines.
• Desirable previous experience in a clinical setting.

Responsibilities

• Ensure all patients are registered and data is captured on the IT system.
• Receive patients and visitors in a welcoming and professional manner.
• Proactively deal with potential situations of conflict.

Skills

Customer service experience

IT literacy (Windows, Microsoft Word, Excel, Access)

Good organizational skills

Ability to work under pressure

Education

Education to GCSE-level or equivalent

Job description

Go back The Hospital of St John and St Elizabeth

UCC Receptionist/ Administrator - Part Time

The closing date is 22 December 2025

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Candidates are advised to apply directly using the following link:

https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=ca530183-9702-4fa9-8fde-a363b3b4e69f

Please note, only applications received through the employer's website will be reviewed.

We are looking for a Reception Administrator to work within the Urgent Care Clinic team who is professional, well‑organised and can provide high quality administrative support.

Main duties of the job

• Ensure all patients are registered and the minimum data set captured and updated on the IT system
• Cashiering duties and Policies are adhered to
• Hospital fees are invoiced and payment taken and records updated
• Liaise with nursing staff to ensure smooth running of clinics and have up to date information on what is happening within the department.
• Training of new staff on processes and systems within your area

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Job responsibilities

Receive patients and visitors to UCC in a welcoming and professional manner.

Act in a manner as to maintain and protect patient confidentiality at all times.

Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.

Wear a clearly visible Identity Badge and Uniform in the workplace at all times.

Answer phone calls, respond to inquiries, and route calls appropriately.

Answer UCC email when appropriate and forward to relevant staff member.

Person Specification

Experience

• Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
• Proven office and customer service experience in previous employment
• Previous experience in a customer service role
• Desirable previous experience in a clinical setting
• IT literate to include windows, Microsoft Word, Excel and Access
• Able to work within a team
• Ability to process data and amend computerised records
• Good organisational skills and able to work to tight deadlines
• Ability to work in a busy environment and under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth