Tyre Technician Team Leader

Halfords; Oldbury; On-site; GBP 31,000 - 32,000; Full time

Job summary

A leading automotive service provider located in Oldbury seeks a Mobile Expert Team Leader to manage the mobile team and deliver outstanding service quality. You will take charge of technician management, provide technical guidance, and ensure compliance with safety standards. The ideal candidate should have extensive technician experience, strong communication skills, and a passion for customer service. The role offers competitive pay and various employee benefits.

Benefits

All necessary tools and uniform provided

25% off products across Halfords

Employee discount at Halfords Autocentre

Discounts on various services and products

Wellness programme for employee support

Trade Price Bike Scheme

Life assurance

Cycle to Work scheme

Sharesave scheme offering discounted shares

Wagestream financial app

Health Cash Plan

Qualifications

• Proven record of providing an excellent customer experience.
• Previous Technician experience in a similar role.
• Experience in delivering coaching and training successfully.
• Proven track record of meeting targets and compliance standards.
• Strong verbal communication abilities.
• IT skills with the ability to learn new systems quickly.
• Full valid driving licence for 12 months or more.

Responsibilities

• Manage the mobile team to ensure quality service delivery.
• Prepare vans and deliver services at clients' homes and workplaces.
• Provide management and technical guidance during shifts.
• Safely manage tire deliveries and ensure technician compliance.
• Maintain safety protocols at the Hub and with vans.

Skills

Customer experience

Technician experience

Coaching

Compliance standards

Verbal communication

IT proficiency

Driving licence

Job description

Overview

£31,460.00- £31,986.24 per annum + bonus

A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.

Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You\'ll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.

Running shift pattern is either 6am-6pm or 8am-8pm on a rota basis 4 days on 3 days off.

Responsibilities

• Managing the mobile team to deliver in the field to the highest standards of quality and time-efficiency, including running the Hub in the absence of the Hub Manager and Assistant Manager.
• Prepare vans at the Hub for the day ahead and take to the road to deliver the service at customers\' homes and workplaces.
• Provide management and technical guidance throughout the day.
• Take in tyre deliveries following a set process.
• On late shifts, ensure all Technicians arrive back at the Hub safely with all evening tasks completed.
• Maintain safety of the Hub, vans, and colleagues; perform repairs on vans and train new colleagues to standard while complying with Health and Safety protocols.
• This role is varied, including customer facing and technical elements, alongside field management and training of the team.

Skills and Experience (Qualifications)

• Evidence of delivering a great customer experience
• Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
• Experience of delivering coaching/training in the moment
• A track record of success in delivering against targets andcustomer metrics
• Experience of meeting compliance standards across health and safety
• Excellent verbal communication verbal skills
• IT proficient, with the aptitude to learn in-house systems
• A full valid driving licence held for a minimum of 12 months

Benefits

• All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.
• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

About Halfords

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Equal Opportunity

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\'re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.