TWS Service Desk Analyst

NHS; England; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare provider is looking for a Service Desk Analyst to join their Digital Service Desk team. The ideal candidate will have strong communication skills, experience in customer service handling, and good IT knowledge. This role offers flexibility in working hours and a variety of experiences based on service needs. Benefits include access to the NHS pension scheme and mandatory training opportunities, making it an excellent role for those passionate about healthcare.

Benefits

Access to the NHS pension scheme

An NHS badge for benefits

Induction and mandatory training

Qualifications

• Must be a minimum of 18 years old to apply.
• Educated to NVQ Level 4 / Diploma level in Computing or IT related subjects.
• Understanding of ITIL framework and processes.

Responsibilities

• Handle customer service telephone calls.
• Work as part of the Temporary Workforce team.
• Fulfill a variety of roles as per service needs.

Skills

Good communication skills

Pleasant telephone manner

Great keyboard skills

Experience with Microsoft Office

Education

NVQ Level 4 / Diploma level in Computing or IT

GCSE grade C or above in literacy and numeracy

Job description

We are looking for enthusiastic, flexible staff to join the Digital Service Desk team as a Service Desk Analyst via our Temporary Workforce Services team.

The successful candidates will be adaptable, good with IT, and display excellent team working abilities.

As well as competitive pay rates, you'll be eligible for many staff benefits, including:

• Access to the NHS pension scheme
• An NHS badge entitling you to many NHS benefits
• Induction and mandatory training

Working on the bank, your roles and responsibilities will vary according to your placement or shifts picked up, giving you the opportunity for a wide variety of experience.

Main duties of the job

As a member of our Temporary Workforce team, you can enjoy the flexibility to work in locations and at hours that suit you, fulfilling a variety of short and longer term roles dependent on your preference and on service needs.You must have good communication skills and a pleasant telephone manner. Experience of dealing with the public, great keyboard skills and Microsoft Office experience are necessary.

Please see attached job description for further details regarding the bank role that we are recruiting to.

About us

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please note when submitting your application that you must be a minimum of 18 years old to be registered with our Temporary Workforce Services.

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

• Educated to NVQ Level 4 / Diploma level or equivalent in Computing or IT related subject to include administration and customer service skills
• Proven level of literacy and numeracy - GCSE grade C or above
• Understanding of ITIL framework and processes

Experience

• Customer Service telephone call handling experience
• Experience of delivery to key targets
• Experience of working with suppliers from a range of technical functions such as servers, desktops, network etc.
• Experience of working in team environments
• NHS experience
• Awareness of NHS Information Governance principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Temporary Workforce Services Office Supervisor