Travel Support and Crisis Resolution Specialist

British Airways Holidays; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel company is seeking customer support specialists in Crawley, UK. In this role, you will assist customers with challenges during their holidays, from rebooking flights to handling emergencies. The ideal candidate must possess strong problem-solving capabilities and effective multitasking skills, while being committed to enhancing customer experiences. This position supports a hybrid working model and offers diverse benefits, allowing you to make a significant impact in customer service.

Qualifications

• Exhibit problem-solving skills and effective multitasking abilities.
• Genuine commitment to improving customer experiences.
• Ability to manage issues efficiently.

Responsibilities

• Provide assistance to customers facing challenges during their holidays.
• Reassure and support travelers by managing issues.
• Handle rebooking flights and address emergencies.

Skills

Problem-solving skills

Effective multitasking

Commitment to customer experience

Job description

A leading travel company is searching for customer support specialists based in Crawley, UK. In this role, you will provide critical assistance to customers facing challenges during their holidays. You will reassure and support travelers by efficiently managing issues, from rebooking flights to addressing emergencies. The successful candidate will exhibit problem-solving skills, effective multitasking, and a genuine commitment to improving customer experiences. This position requires shift work under a hybrid working model, offering diverse benefits and the opportunity to make a real impact.