Travel Program Specialist

American Express Global Business Travel; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading travel management firm in London is seeking a Travel Program Specialist to oversee day-to-day operations and support clients. The role requires strong client management and analytical skills, with a preference for applicants who have at least 5 years of experience in business travel. A focus on excellent communication is essential as the specialist will train travelers and manage operational needs. The position offers flexible benefits and a collaborative working environment.

Benefits

Flexible benefits

Travel perks

Learning and development opportunities

Inclusion initiatives

Qualifications

• 5 years in business travel management required with experience in financial services.
• Proven ability to analyze travel data and processes.
• Fluent in English; additional language skills advantageous.

Responsibilities

• Manage day-to-day travel program operations.
• Support implementation of new tools and processes.
• Provide operational support and training to travelers.

Skills

Client/customer management

Problem-solving skills

Customer service skills

Analytical skills

Communication skills

Tools

Concur

Online booking systems

Reporting tools

Job description

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As part of the Global Business Consulting organization, Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers. This position of a Travel Program Specialist (TPS) within the TPM practice line will be responsible for providing extensive travel operational and stakeholder management from within the client’s organization.

The TPS is responsible for the day-to-day operation and execution of the travel program and related projects. The TPS is embedded within the client network and organization to drive the travel program delivering results on behalf of the client and includes the following activities:

What You’ll Do

The Travel Program Specialist (TPS) will assist the Service Delivery Managers (SDM) and Regional Travel Managers (RTM) with ongoing global tasks including the following:

Program Management

• Support EMEA and Global Teams and action day-to-day operational needs
• Support implementation of new tools and processes
• Provide travelers with tactical and operational support, and answer general travel questions
• Provide Concur training
• Support Regional SDM’s as and when required
• Work closely with the Global Project Lead

Operational Travel Management Support

• Assess travel policy rules and liaise with the online support teams
• Administer configuration and understand user navigational experiences
• Provide an ongoing online educational support
• Reconcile local invoices
• Harmonization project support
• Admin/invoice support

Communication

• Support client travel intranet pages and other forms of communication channels
• Provide client with travel management information to deliver meaningful insight to stakeholders
• Assist with Concur training
• Quarterly TEUG (Traveler Experience User Group) session preparation & administration
• Creating divisional presentations in PowerPoint

Program Savings, Compliance, and Demand Management

• Researches, analyzes and reports on travel work streams
• Maintains inputs and perform QC related to intelligence dashboards
• Quarterly statistics (out of policy, other approvals, etc.)
• GS Internal Travel reporting where possible
• Produce ad hoc reporting as requested

Vendor/Supplier Support

• Support rate loading activities
• Act as first level contact for day-to-day matters concerning Amex GBT Operations

What We’re Looking For

• Previous experience working in a global environment and/or financial services
• 5 years In-depth experience in business travel, experience in card/payment solutions a plus
• Skilled in client/customer management, with strong problem-solving skills.
• Proven expertise in providing solutions to drive improvement in customer satisfaction
• Excellent customer service skills as well as oral and written communication skills and have the ability to manage a network of contacts
• Understanding of travel data and overall travel related processes with ability to analyze spend and trends
• Excellent technical skills on travel related technology such as online booking systems and reporting tools
• Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and teamwork skills required
• Strong communication skills, both written and verbal
• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances
• Fluent in English, additional language skills are an advantage

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

For Additional Disclosures in Accordance with the LA County Fair Chance Ordinance: https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/ .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More https://www.amexglobalbusinesstravel.com/careers/