Travel Operations Assistant: Check-in & Tours Admin

Rabbies; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A travel services company based in Edinburgh is seeking a customer-focused individual to support their Reservation and Customer Care departments. This role involves check-in at our Edinburgh location, addressing customer inquiries, and coordinating private tours. The ideal candidate will have strong customer service skills, adaptability under pressure, and be proficient with Microsoft Office. The position offers a dynamic work environment from Wednesday to Sunday, focusing on providing an exceptional experience for all clients. Application closing date is January 19, 2026.

Qualifications

• Ability to adapt to a wide range of duties and react to a variety of customer enquiries.
• Work well independently and within a team.
• Highly adaptable and able to respond well under pressure.

Responsibilities

• Check-in tour passengers at our Edinburgh departure point.
• Assist with customer enquiries face-to-face.
• Prepare tour documentation such as itineraries and vouchers.

Skills

Excellent customer service skills

Strong interpersonal and communication skills

Highly adaptable

Excellent PC skills

Attention to detail

Tools

Microsoft Office Suite

CRM software

Job description

A travel services company based in Edinburgh is seeking a customer-focused individual to support their Reservation and Customer Care departments. This role involves check-in at our Edinburgh location, addressing customer inquiries, and coordinating private tours. The ideal candidate will have strong customer service skills, adaptability under pressure, and be proficient with Microsoft Office. The position offers a dynamic work environment from Wednesday to Sunday, focusing on providing an exceptional experience for all clients. Application closing date is January 19, 2026.