Travel Customer Service Representative (Remote)

Manatal; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel services company is seeking a Travel Customer Service Representative to support clients throughout their travel journey remotely. In this role, you'll address inquiries, assist with bookings, and ensure client satisfaction from booking to post-trip follow-ups. Ideal candidates are detail-oriented with strong communication skills and a passion for travel. This position offers professional growth opportunities, a flexible work environment, and travel perks.

Benefits

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Qualifications

• Excellent communication skills, both verbal and written.
• Experience in customer service, preferably in travel or hospitality.
• Strong attention to detail and organizational abilities.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Confirm itineraries to ensure accuracy.
• Follow up with clients before and after travel.
• Address client concerns professionally.
• Maintain accurate documentation in booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Interest in travel

Job description

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.