Travel Customer Service Representative

Prestige Travel Agency by Mich; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel agency is seeking a remote Travel Customer Service Representative to assist clients throughout their travel journey. This role involves responding to inquiries, handling bookings, and ensuring a seamless travel experience. Ideal candidates should possess strong communication skills, be detail-oriented, and have a passion for travel. Benefits include a fully remote work environment and opportunities for professional growth. Join their team to help clients create memorable travel experiences.

Benefits

100% remote work environment

Opportunities for professional growth

Access to travel perks

Supportive team culture

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings.
• Provide accurate information regarding destinations and travel requirements.
• Confirm itineraries to ensure accuracy.
• Follow up with clients to ensure a positive experience.
• Address client concerns professionally.
• Maintain accurate documentation and booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Proactive and reliable

Interest in travel

Job description

Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.