Travel Customer Service Representative

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Service Representative to join their remote support team. You will assist clients throughout their travel journey, providing personalized service and support in booking and inquiries. Ideal candidates should have excellent communication skills, a strong service background, and a passion for travel. This remote position offers opportunities for professional growth, travel perks, and a supportive team culture.

Benefits

100% remote work environment

Opportunities for professional growth

Access to travel perks

Ongoing training and development

Qualifications

• Detail-oriented and service-driven approach.
• Experience in travel, hospitality, or related fields is preferred.
• Ability to manage multiple requests efficiently.

Responsibilities

• Respond to client inquiries via various communication channels.
• Assist with travel bookings and manage changes or cancellations.
• Provide information on travel requirements and agency policies.
• Confirm itineraries and ensure client satisfaction.
• Follow up with clients to ensure positive travel experiences.
• Address client concerns professionally.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Interest in travel

Job description

Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.