Travel customer representative

Getaway Travel Agency; Manchester; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role offers 100% remote work with flexible scheduling and travel perks. Ideal candidates will have strong customer service skills, excellent communication abilities, and a passion for travel. Join our supportive team and help create memorable experiences for travelers.

Benefits

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training and support

Qualifications

• Strong customer service experience (preferably in travel or hospitality).
• Excellent verbal and written communication skills.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Organizational skills

Technological proficiency

Job description

About the job

Travel customer representative. As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you\'re enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!