Travel Customer Experience Representative

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a passionate Travel Customer Experience Representative to support clients throughout their travel journey. This fully remote role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction. Ideal candidates will have customer service experience and strong communication skills. The agency offers career growth opportunities, travel perks, and ongoing training, making it an excellent choice for those who love to help others travel.

Benefits

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Strong communication skills essential for client interaction.
• Experience in customer service, preferred in travel or hospitality.
• Detail-oriented with excellent organizational abilities.
• Quick learner comfortable with technology and booking systems.
• Independence in a fully remote work environment.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Assist clients with bookings, modifications, and cancellations.
• Provide accurate information on destinations and agency policies.
• Confirm itineraries and follow up on client satisfaction.
• Resolve concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Passion for travel

Job description

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career grow opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.