Travel Agency Manager

Travel Trade Recruitment Limited; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading travel recruitment agency in Hampshire seeks a Retail Manager to join their team. This role involves converting enquiries into bookings, managing travel itineraries, and maintaining customer relationships. The ideal candidate has extensive experience in the travel agency sector, particularly with longhaul travel, and excels in customer sales. A salary range between £28,000 - £30,000 is offered for this position.

Qualifications

• Proven travel management experience required.
• Must have extensive travel in Asia, South Africa, Australia, and New Zealand.
• Enthusiastic and self-motivated team player needed.

Responsibilities

• Convert enquiries into bookings and manage travel itineraries.
• Maintain customer contact from enquiry to completion.
• Develop and implement retail marketing strategies.

Skills

In-depth knowledge of the longhaul market

Extensive travel agency experience

Direct customer sales and relationship building

Creating tailormade itineraries

Organising group travel

Proven record of converting leads into bookings

Excellent organisational skills and attention to detail

Job description

Overview

Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.

This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.

The Job

• Converting walk-in, web-driven, email and phone enquiries into bookings
• Sourcing, creating and booking travel itineraries.
• Managing and administering bookings through to holiday completion
• Maintaining customer contact from initial enquiry to holiday completion and beyond
• Working closely with UK tour operators and our overseas partners
• Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
• Representing the company at local shows and events
• Developing and implementing retail marketing strategies, including social media posting and website updating
• Controlling mountains of paperwork

Skills Required

• In-depth knowledge of the longhaul market
• Extensive travel agency experience
• Direct customer sales and relationship building
• Creating tailormade itineraries
• Organising group travel
• Extensive travel in Asia, South Africa, Australia, and New Zealand
• Other specialist interests (e.g. skiing, sport) with travel business potential
• Proven record of converting leads into bookings
• Proven travel management experience
• Ability to inspire confidence in customers and suppliers
• Enthusiastic and self-motivated team player
• Excellent organisational skills and attention to detail

The Package

£28,000 - £30,000

Working hours Tuesday - Saturday

Interested

If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)