Transport Planner - Logistics

Reed; Redditch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics company in Redditch is seeking a Transport Planner to manage customer enquiries, book shipments, and ensure smooth operations in a fast-paced environment. Candidates should have logistics experience and strong communication skills. This permanent position offers the chance to make a significant impact on customer satisfaction and operational success.

Qualifications

• Proven experience in logistics or freight forwarding.
• Strong understanding of European transport planning.
• Ability to manage customer inquiries effectively.

Responsibilities

• Manage customer enquiries and orders via phone and email.
• Book, quote, and track UK & EU shipments.
• Handle line stoppage scenarios with urgency.

Skills

Logistics experience

Communication skills

Organisational skills

Multitasking ability

Proactive attitude

Computer literacy

Education

CPC qualification

Tools

MS Office

Job description

Overview

Are you a logistics professional with a passion for fast-paced environments and time-sensitive solutions? We’re looking for a Transport Planner - Logistics to join our clients European Transport planning team in Redditch. This is a permanent opportunity for someone who thrives under pressure, communicates with confidence, and delivers results with precision.

What You’ll Be Doing

• Managing customer enquiries and orders via phone and email
• Booking, quoting, and tracking UK & EU shipments
• Offering multiple transport solutions including airfreight and hand carry
• Handling line stoppage scenarios with urgency and accuracy
• Liaising with suppliers and internal teams to ensure smooth operations
• Closing out job files with all required documentation
• Reviewing transport routes to maximise profitability
• Ensuring clear communication with the warehouse for returns and dispatches
• Maintaining system accuracy and supporting invoicing processes
• Monitoring KPIs and escalating issues where necessary

What We’re Looking For

• Proven experience in logistics or freight forwarding, ideally with OEMs or tier 1 suppliers
• Strong understanding of European transport planning
• Excellent communication and organisational skills
• Ability to multitask and stay focused under pressure
• A proactive, can-do attitude with a drive to get the job done right first time
• Computer literate with good knowledge of MS Office
• CPC qualification is a bonus, but not essential
• Second language is an advantage

Why Join Our Client

This is more than just a logistics role – it’s a chance to be part of a high-performing team where your input directly impacts customer satisfaction and operational success. If you’re ready to take control, deliver quality service, and grow within a fast-moving environment, we want to hear from you.