Transport Operative Day / Nights

XPO Logistics, Inc.; Robertsbridge; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading logistics provider in Robertsbridge is seeking a Night Transport Operative and Day Transport Operative. The role includes managing customer communications and logistics updates. Ideal candidates should have transport sector understanding, excellent communication skills, and customer service experience. Offering a salary up to £32,100 for nights and £30,900 for days plus attractive benefits.

Benefits

25 days holiday plus bank holidays

High street discounts

Cycle to work scheme

Workplace pension

Qualifications

• An understanding of transport sector.
• Excellent communication skills – regularly engage with stakeholders.
• Proficient in Microsoft packages including Excel and Outlook.
• Ability to meet deadlines efficiently.
• Experience within a customer service environment.

Responsibilities

• Be the primary contact point for customers and haulier partners.
• Provide customers with updates and ETAs throughout the day.
• Manage POD returns and attend daily planning calls.
• Work with the Finance Team to resolve issues.
• Effective record keeping and reporting.

Skills

Excellent communication skills

Understanding of transport sector

Proficiency in Microsoft Excel

Customer service experience

Ability to work under deadlines

Job description

Logistics done differently.

How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? How does constant training and development sound? Here at XPO, we take our people seriously. We’re looking for a talented Night Transport Operative and Day Transport Operative to join us on a permanent basis at our site in Robertsbridge, working Nights - Sun to Thurs 6pm to 4am. Days - Mon to Fri 7am to 5pm

Pay, benefits and more

We’re looking to offer a salary of up to £30,900 (days) £32,100 (Nights) per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks.

Responsibilities

• Be the primary contact point for customers and haulier partners
• Provide customers with updates and ETAs throughout the day
• Working with a team ethos to ensure an excellent and valued service is provided to all customers
• Manage POD returns
• Attend daily planning call to discuss any issues
• To have the ability to react and positively adapt to the demands of the customers in a dynamic live environment.
• Work with the Finance Team to resolve customer and haulier issues.
• Effective record keeping and reporting
• Invoice backhaul work completed
• Updating of all trackers to confirm all deliveries are completed as planned
• A team player with a flexible approach to working hours, showing commitment as necessary to satisfying fluctuating business demands.
• Ensuring effective and efficient use of the transport planning systems adopting best practise and general housekeeping.

Qualifications

• An understanding of transport sector
• Excellent communication skills – you’ll be speaking regularly with various stakeholders
• Good understanding of Microsoft packages including Excel and Outlook
• The ability to work to deadlines efficiently and effectively
• Experience within a customer service environment

Be Part of Something Big

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement.