Transport and Freight Forwarding Coordinator

Redwood Search; Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A logistics firm is recruiting a Transport & Freight Forwarding Coordinator to manage end-to-end transport planning across the UK and Europe. The role includes handling customer enquiries, entering shipments, providing quotes, and managing suppliers. Candidates should have experience in logistics or freight forwarding, strong communication skills, and the ability to remain calm under pressure. This position offers a competitive salary and the chance for professional development within a supportive team environment.

Benefits

Competitive salary and benefits package

Supportive team environment

Opportunity for skills development

Qualifications

• Previous experience in transport, logistics, or freight forwarding.
• Essential experience in European transport planning.
• Strong communication and customer service skills.
• Ability to prioritise and multitask under pressure.
• High attention to detail and strong organisational skills.

Responsibilities

• Manage customer enquiries and transport bookings via phone and email.
• Enter, plan, and track shipments using the transport management system.
• Provide quotations for UK, EU, and airfreight movements.
• Manage suppliers to ensure reliable transport.
• Keep customers updated on shipment progress and resolve issues proactively.

Skills

Transport planning

Customer service

Communication

Multitasking

Attention to detail

IT systems proficiency

Education

5 GCSEs including English and Maths

CPC qualification (desirable)

Tools

MS Office

Job description

About the Role

We're recruiting a Transport & Freight Forwarding Coordinator to join a fast‑paced, customer‑focused logistics team. This role offers variety, responsibility, and the opportunity to take ownership of end‑to‑end transport planning across the UK and Europe.

You'll be trusted to manage shipments, liaise with customers and suppliers, and deliver cost‑effective transport solutions – even in time‑critical situations. If you enjoy problem‑solving, working under pressure, and providing excellent service, this could be a great fit.

Key Responsibilities

• Manage customer enquiries and transport bookings via phone and email
• Enter, plan, and track shipments using the transport management system
• Provide quotations for UK, EU, and airfreight movements
• Offer alternative transport solutions to meet customer deadlines
• Book and manage suppliers to ensure reliable, cost‑effective transport
• Handle urgent situations such as line stoppages and time‑critical deliveries
• Communicate clearly with warehouse, operations, and accounts teams
• Keep customers updated on shipment progress and resolve issues proactively
• Close jobs accurately, ensuring PODs and documentation are uploaded
• Ensure jobs are completed correctly prior to invoicing
• Maintain accurate records, system data, and paperwork
• Monitor KPIs and support continuous improvement

What We're Looking For

• Previous experience in transport, logistics, or freight forwarding
• Essential experience in European transport planning
• Strong communication and customer service skills
• Ability to prioritise, multitask, and remain calm under pressure
• High attention to detail and strong organisational skills
• Confident using IT systems, including MS Office
• A proactive, "can‑do" approach and team‑focused mindset
• Second language skills are an advantage

Qualifications

• 5 GCSEs (or equivalent), including English and Maths
• CPC qualification desirable but not essential

What's on Offer

• A varied and responsible role within a growing logistics operation
• Opportunity to work with UK and European transport networks
• Supportive team environment with hands‑on involvement
• Competitive salary and benefits package
• Opportunity to develop skills and progress within the business