Transport Customer Service Executive

Admin Outsourcing Services; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

A growing logistics company in Stoke-on-Trent is seeking a Transport Customer Service Executive to manage customer service activities related to transport operations. This role requires strong Excel skills and experience in logistics and customer relations. The ideal candidate will thrive in a fast-paced environment and demonstrate the ability to handle challenging situations with fairness. Benefits include 28 days annual leave and further company perks to be announced.

Benefits

28 days annual leave

Company benefits to be introduced

Qualifications

• Experience in a fast-paced environment handling challenging situations.
• Skilled in coordinating with internal departments to resolve issues speedily.
• Experience managing relationships across diverse client base.

Responsibilities

• Take ownership of all customer service activities related to transport operations.
• Track delivery queries using internal communication and online platforms.
• Obtain Proof of Delivery (PODs) and deal with complaints.

Skills

Pallet network experience

Strong Excel skills

Logistics & Fulfilment experience

Handling customer issues

Managing relationships across a diverse client base

Tools

Palletways Software

Job description

Overview

Transport Customer Service Executive – Stoke-on-Trent (ST1). Up to £28K DOE. STRICTLY UK BASED APPLICANTS ONLY PLEASE WITH PERMANENT RTW STATUS

This role is ideal for someone who can handle a fast paced environment, often with challenging situations. You will be joining a business that has been established for seven years and is going through a significant period of growth. There’s plenty of room to grow your career here, with opportunities to be part of a bigger group of companies as more acquisitions are on the way.

Working within a team of 6, reporting directly to the Customer Service Manager, you will be responsible for taking ownership of all customer service activities related to transport operations.

Responsibilities

• Take ownership of all customer service activities related to transport operations.
• Track delivery queries using internal communication and online platforms.
• Obtain Proof of Delivery (PODs) and deal with complaints, escalating where appropriate.
• Coordinate with internal departments to resolve issues speedily.
• Monitor stock against orders and prepare reports.

Requirements

• Pallet network experience
• Strong Excel skills
• Logistics & Fulfilment experience
• Experience in managing relationships across a diverse client base, including both private individuals and corporate entities
• Skilled and confident in handling challenging customer issues with fairness and impartiality
• Experience with Palletways Software (not essential but highly desirable)

Role Details

Location: Modern building in the new part of Festival Trade Park. Open-plan office with a small but growing Customer Service team in a collaborative environment.

Work pattern: 37.5 hours per week, Monday – Friday. Typical hours: 8:00–17:00 or 8:30–17:00, with flexibility to suit business needs.

Transport: Own transport preferable (nearest bus stop ~1 mile).

Benefits & Additional Information

Annual leave: 28 days (including bank holidays) – currently under review and set to be enhanced. Company benefits: to be introduced in the near future.

Admin Outsourcing Services is acting in the capacity of an internal recruiter on behalf of the hirer. Due to volume of applications, it is not possible to respond to each one individually. Shortlisted applicants will be contacted within 2 weeks of application.