Transport Administrator

Dx Freight; Blackbrook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics services company in the United Kingdom is seeking a candidate to support the Shift Manager in ensuring high customer service and driver compliance. You will oversee daily driver pre-briefs, manage performance processes, and validate delivery schedules. This role offers competitive pay, generous holiday allowance, and excellent opportunities for career progression, reflecting the company's commitment to developing its team members.

Benefits

Competitive Rates of Pay

20 days holidays increasing with service

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Excellent career progression opportunities

Responsibilities

• Ensure all drivers report to pre-brief and manage customer delivery performance.
• Complete performance management process with drivers, analyzing failed deliveries.
• Conduct system interrogation of Service Centre delivery performance.
• Ensure returned documentation is reconciled to support accurate billing.
• Validate that delivery points are attended according to schedule.

Job description

Overview

To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our divers are fully prepared on the road enabling them to give our customers the best service experience.

Responsibilities

• Ensure all drivers report to pre-brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed
• Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers
• Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases
• Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing
• Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure
• We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

Company Culture

What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Benefits

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!