Transport Administrator

DX Network Services; Birstall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics and delivery services company in the UK is seeking a Traffic Clerk to provide administrative support for traffic operations. This role involves communication with customers, ensuring service targets are met, and addressing complaints effectively. Ideal candidates should have experience in logistics operations and a good knowledge of the local area. The company offers competitive pay, career progression opportunities, and comprehensive benefits including holidays, pension scheme, and more.

Benefits

Competitive Rates of Pay

20 days holiday increasing with length of service

Company Pension Scheme

Life Assurance

Employee Assistance programme

Career progression opportunities

Qualifications

• Preferred experience in traffic, warehousing, or logistics operations.
• Demonstrated good local geographical knowledge.

Responsibilities

• Support on the road management of the traffic operation.
• Complete all required administrative tasks.
• Deal with customer/driver enquiries effectively.
• Achieve service level targets and KPI's.
• Escalate service complaints for resolution.

Skills

IT literate; with a high competence in Excel

Good local geographical knowledge

Job description

Overview

The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information. Ensure all traffic and warehousing operations are undertaken in line with company operating procedures.

Responsibilities

• Supporting the on the road management of the traffic operation through communication and guidance
• Ensuring all required administrative tasks are completed in line with company requirements
• Dealing with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI\'s are achieved by maximising fleet utilisation
• IT literate; with a high competence in Excel
• Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand

Requirements

• It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations
• Demonstrate good local geographical knowledge

About DX Freight

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Benefits

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!