Transport Account Manager

Zachary Daniels Recruitment; Kesgrave; On-site; GBP 55,000; Full time

Job summary

A recruitment agency in logistics is seeking a Transport Account Manager in Kesgrave. The candidate will manage carrier relationships, ensure compliance with SLA, and drive operational improvements. Essential qualifications include 3+ years in transport management, proficiency in TMS platforms, and strong analytical skills. Join an innovative team committed to service excellence in the logistics sector.

Qualifications

• 3+ years in transport/logistics coordination or account management role.
• Experience working with third-party hauliers and carriers.
• Strong understanding of fleet operations and MHE.

Responsibilities

• Manage third-party carrier relationships and ensure SLA compliance.
• Monitor transport KPIs and implement corrective actions.
• Contribute to logistics projects for continuous improvement.

Skills

Transport/logistics coordination experience

Understanding of UK transport regulations

Supplier negotiation skills

Proficiency in TMS platforms

Analytical skills

Tools

Microsoft Excel

Google Sheets

Job description

Transport Account Manager | Retail/3PL | Suffolk | £55k

I am exclusively looking for a Transport Account Manager to help drive efficiency and service excellence across its transport and distribution network.

Role Summary

The Transport Account Manager will be responsible for managing third-party carrier relationships, ensuring SLA compliance, monitoring transport KPIs, and identifying opportunities for cost savings and service improvements. This role bridges operations and commercial performance, supporting both day-to-day delivery execution and longer-term strategic projects.

The role will involve travel to various locations across the UK.

Key Responsibilities

• Account & Carrier Management
  • Serve as the main point of contact for third-party logistics providers.
  • Ensure contractual obligations and service levels are consistently met.
  • Support contract negotiations, onboarding, and performance reviews.
  • Support in working with the MHE provider.
• KPI & Service Monitoring
  • Track and report on delivery performance metrics (OTIF, damage rates, cost per mile/load).
  • Investigate service failures and implement corrective actions.
  • Prepare regular reports for internal stakeholders and senior leadership.
• Operational Support
  • Liaise closely with warehouse, replenishment, and store operations to resolve delivery issues.
  • Assist with inbound and outbound logistics coordination.
• Cost Control & Commercial Insight
  • Review transport invoices and reconcile against agreed rates and fuel surcharges.
  • Identify cost-reduction initiatives, including route optimisation and load consolidation.
• Continuous Improvement
  • Contribute to logistics projects including TMS upgrades, automation, and sustainability initiatives.
  • Recommend improvements in processes, reporting, or technology to drive efficiency.

Skills & Experience

• Essential:
  • 3+ years in a transport/logistics coordination or account management role.
  • Strong understanding of UK transport regulations, fleet operations and MHE.
  • Experience working with third-party hauliers and carriers.
  • Proficient in TMS platforms and Microsoft Excel / Google Sheets.
  • Analytical, commercially minded, and confident in supplier negotiations.
• Desirable:
  • Retail, 3PL or FMCG logistics background.
  • Experience with e-commerce and final-mile delivery networks.

Note: BBBH: 34434