Transformation Director - Back Office Operations

Access Computer Consulting; Wales; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A consulting firm specializing in operational transformation is seeking a Transformation Director to lead the strategic transformation of back-office operations in Bridgend, Wales. This pivotal role emphasizes operational efficiency, digital enablement, and cultural change across the organization. Candidates must possess significant experience in large-scale operational transformation within insurance or financial services, along with expertise in automation technologies and stakeholder management. The position requires a hybrid work model of 3 days on-site and 2 days remote.

Qualifications

• Proven track record in leading large-scale operational transformation within insurance or financial services.
• Deep understanding of back-office functions (policy administration, claims processing, finance operations).
• Demonstrated success in managing complex stakeholder environments and influencing at executive level.

Responsibilities

• Lead the strategic transformation of back-office operations.
• Drive operational efficiency and cultural change across the organisation.
• Embed automation and foster a culture of continuous improvement.

Skills

Operational efficiency

Digital enablement

Change management

Stakeholder management

Tools

Automation technologies (RPA, AI)

Workflow platforms

Job description

I am recruiting for a Transformation Director with experience of Back Office Operations, based 3 days a week in Bridgend, Wales - 2 days remote.

The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.

You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering a culture of continuous improvement and collaboration to deliver exceptional service and cost optimisation.

You must have a proven track record in leading large-scale operational transformation within insurance or financial services.

A deep understanding of back-office functions (policy administration, claims processing, finance operations) is essential for this role.

Experience in implementing automation technologies (RPA, AI, workflow platforms) is also essential.

You must also have a strong background in change management and cultural transformation.

You will have demonstrated success in managing complex stakeholder environments and influencing at executive level.

Please apply ASAP to find out more.