Training & Onboarding Coordinator

BMC Appointments Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment consultancy is seeking a Training & Onboarding Coordinator in Middlesbrough, England. The role involves leading customer onboarding, delivering training sessions, and collaborating with cross-functional teams to enhance user experience. The ideal candidate will possess excellent communication skills and a background in industrial safety or engineering. Office-based position with opportunities for growth and development.

Benefits

25 days holiday + Bank Holidays

Closed at Xmas

Free car parking

Opportunity for growth and development

Qualifications

• Experience in industrial safety, operations, or engineering background.
• Confident communicator with a range of experience in training and onboarding.
• Able to demonstrate strong expertise in delivering product demonstrations.

Responsibilities

• Lead customer onboarding from setup to full rollout.
• Assist in delivery of live and online product training sessions.
• Monitor user adoption and confidence in the platform.
• Record and track onboarding progress and metrics.
• Collaborate with teams to improve usability.

Skills

Excellent communication skills

Confident working with software platforms

Highly organised with attention to detail

Proactive problem-solver

Job description

Step into an exciting new role that offers the perfect opportunity to deepen your technical skills and expand your industry expertise in a fast-evolving environment!

BMC Recruitment Group are currently recruiting for a Training & Onboarding Coordinator for their client in Middlesbrough, Teesside, who work with energy, manufacturing and construction clients.

You’ll ideally have experience in industrial safety, operations or an engineering background. This will help you to gain a quicker understanding and knowledge of technical terms, which you will then be able to translate in an efficient manner, guiding customers through a step by step process during the training and onboarding period.

You will work alongside the web developer and the Directors will be around to help with training you.

You are a confident communicator who is tech-savvy with a wide range of experience in training and onboarding customers or internal staff.

To be successful in this role you will have excellent communication skills and will be able to demonstrate strong expertise in delivering effective product demonstrations as well as managing the E-training platform.

You will also be responsible for onboarding clients and facilitating the administration process, whilst ensuring the user feels confident using the platform to manage their Safe System of Work (SSOW) process effectively.

If you are not a hands‑on people’s person with patience and attention to detail, then this role is not for you!

• 25 days holiday + Bank Holidays
• Closed at Xmas (required to save some holidays)
• Mon/Fri 9am-5.00pm (37.5 hours a week)
• Office based
• Close to public transport including Rail/Bus
• Free car parking
• Opportunity for growth and development

Responsibilities/Requirements:

• Lead customer onboarding - from initial setup through to full rollout.
• Assist in the Delivery of live and online product training sessions for new users.
• Monitor adoption and follow up to ensure users gain confidence in the platform.
• Record and track onboarding progress, feedback, and completion metrics.
• Collaborate with Product, Support, and Engineering teams to improve usability.
• Maintain training documentation to reflect new features or process updates.
• Strong communication and presentation skills.
• Confident working with software platforms and learning new tools quickly.
• Highly organised with attention to detail and follow-through.
• A proactive problem-solver.
• Team player comfortable working across departments and client levels.

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