Training and Development Administrator

Serco Limited; Birmingham; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading services provider is looking for a Training and Development Administrator in Birmingham. This role involves managing training data, supporting the Training and Development team, and ensuring compliance with internal standards. The ideal candidate will have administrative experience, strong communication skills, and proficiency in Microsoft Office. This position offers a hybrid work structure with occasional office travel.

Benefits

Unlimited access to Global Employee Networks

Diversity and inclusion initiatives

Flexible working options

Qualifications

• Proven experience in an administrative or data support role within HR or training.
• Strong attention to detail in data entry and tracking.
• Excellent organisational and time management skills.

Responsibilities

• Provide high-level administrative support to the Training and Development Team.
• Manage and analyse training data including attendance records.
• Support the analysis and reporting of training metrics and KPIs.

Skills

Data entry and record-keeping

Organisational skills

Communication skills

Proficiency in Microsoft Office Suite

Tools

LMS or similar systems

Job description

Overview

Location: Hybrid, with occasional travel to the office in Birmingham

Working Hours / Contract Type: 37.50 hours per week, 12 months fixed term contract

Salary: £25,624 - £31,300 per annum depending on experience

Here at Serco we are looking for a Training and Development Administrator to join our team. The Training & Development Administrator plays a key role in ensuring the smooth operation and accurate tracking of employee training and development activities across Justice & Immigration. This role involves managing data systems, supporting training logistics, generating reports, and ensuring compliance with internal standards and regulatory requirements.

Responsibilities

• Provide high-level administrative support to the Justice and Immigration Training and Development Team, to ensure accurate tracking of employee development and mandatory training.
• Manage, track, and analyse training data including training needs analysis, attendance records, evaluation metrics, and reporting dashboards.
• Maintain accurate records in learning management systems (LMS) or other training databases such as the data tracker.
• Support the analysis and reporting of training metrics, KPIs, and compliance statistics.
• Assist in the preparation of presentations, reports, and data summaries for key stakeholders.
• Act as a point of contact for training-related queries from staff and external providers.
• Support the coordination of training events, workshops, and initiatives.
• Ensure compliance with data privacy and reporting standards, handling information in line with GDPR regulations, with confidentiality and integrity.
• Contribute to continuous improvement by identifying areas for process efficiency.
• This role is designed to support service development across integrated services. Depending on workload, the role may also assist other departments with data management and collation.

Qualifications

• Proven experience in an administrative or data support role, ideally within HR, training, or learning & development.
• Strong data entry and record-keeping skills with high attention to detail.
• Proficient in Microsoft Office Suite (especially Excel); experience with LMS or similar systems is desirable but not essential.
• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• Comfortable working independently and managing multiple priorities.
• Ability to work independently and collaboratively in a team environment.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.